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The reality of being an SQ GAL

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frenchfries
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Postby frenchfries » Fri, 18 May 2007 8:40 pm

let's just hope one day the vicious cycle of zapping the juniors will be broken.


Anyway, i was at the airport just a couple of days ago and i realised most of the silkair ladies i saw were much friendlier than the SQ ladies. The silkair stewardesses took an effort to smile when we passed by each other while most of the SQ ladies just threw a side glance while being all high and mighty. Did they left behind their smiles on the plane? :???:

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Postby Plavt » Fri, 18 May 2007 11:59 pm

frenchfries wrote:the SQ ladies just threw a side glance while being all high and mighty. Did they left behind their smiles on the plane? :???:


I wonder how cheerful you would be after 13 hour flight when you are fit to drop? As for being 'high and mighty' that belies your own feelings of inferiority. :(

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M
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Postby M » Sat, 19 May 2007 4:18 pm

vix wrote:aiyo, u started wk yesterday isit? i tink u're just oversensitive - complain sup, complain pax, complain mentor, then how to serve? remember during the interview u said u wan to serve? now this is about servig mah!

if pax block the way, tell them to do so after take off - if they like u so much (take ur pics) they'll listen woah

imagine from pax angle - how do they feel if they r served food without drinks?

at the nd of day, think about going thru the aircrew clearance at the airport and taking your own bus to hotel - n the look of admiration/ jeolous from pax who wait in long queue or for cabs ... the feeling is priceless!


Same sentiments. :)

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Postby vix » Sun, 20 May 2007 6:41 pm

M wrote:
vix wrote:aiyo, u started wk yesterday isit? i tink u're just oversensitive - complain sup, complain pax, complain mentor, then how to serve? remember during the interview u said u wan to serve? now this is about servig mah!

if pax block the way, tell them to do so after take off - if they like u so much (take ur pics) they'll listen woah

imagine from pax angle - how do they feel if they r served food without drinks?

at the nd of day, think about going thru the aircrew clearance at the airport and taking your own bus to hotel - n the look of admiration/ jeolous from pax who wait in long queue or for cabs ... the feeling is priceless!


Same sentiments. :)


tks M n Plavt - its true but smXs ppl just 'pretend' to side/console gals in hope to get their numbers ... hahaha ... if onli they noe gals now hv very high stds hoh .... :)

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Postby rev12000 » Sun, 20 May 2007 6:50 pm

Plavt wrote:
frenchfries wrote:the SQ ladies just threw a side glance while being all high and mighty. Did they left behind their smiles on the plane? :???:


I wonder how cheerful you would be after 13 hour flight when you are fit to drop? As for being 'high and mighty' that belies your own feelings of inferiority. :(


I trust that should you choose to be in hospitality / service-related industries, you should be proud and respectful of your organisation / company. Meaning whatever situation you are in, you still should project a positive and right image. Especially when you are still in your uniform. A smile is all it takes to make that difference. So short or long flight is still the same, it's your attitude. :lol: :lol: :lol: Just my 2cents worth of thought, no flamming ya. CHEERIOS!!

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Postby Plavt » Sun, 20 May 2007 7:29 pm

rev12000 wrote:I trust that should you choose to be in hospitality / service-related industries, you should be proud and respectful of your organisation / company. Meaning whatever situation you are in, you still should project a positive and right image. !


That may be true, but personally (like many others) I see no reason why anybody should expect stewardesses, stewards or anybody else involved in the public/service/hospitality industry to smile at every 'man jack and harry' they happen to see. In addition many of us westerners will interpret such as being little more than falseness.

Let people be people must of them do a good job without customers expecting too much.

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Postby rev12000 » Sun, 20 May 2007 7:48 pm

Plavt wrote:
rev12000 wrote:I trust that should you choose to be in hospitality / service-related industries, you should be proud and respectful of your organisation / company. Meaning whatever situation you are in, you still should project a positive and right image. !


That may be true, but personally (like many others) I see no reason why anybody should expect stewardesses, stewards or anybody else involved in the public/service/hospitality industry to smile at every 'man jack and harry' they happen to see. In addition many of us westerners will interpret such as being little more than falseness.

Let people be people must of them do a good job without customers expecting too much.


Hi, Plavt. You are right and i agree with you. Not to go around smiling at every jack or harry but should there be eye contact least to expect is a slight nod or a smile in exchange. :???: Falseness? :( I would conclude it for being real and having the right manners. Especially when you are still in the airport, it's good to give people the positve impression of your organisation / company. If you are out of the airport? .. :lol: .. I'll give you the benefit of my doubt. :roll: Quote :: "westerners will interpret such as being little more than falseness" Still there are many other people who appreciate a little gesture of acknowledgement. HaHa!! I really don't mean to stage a debate session with you, just my 2 cents worth of thoughts. CHEERIOS!! :oops:

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Postby 12345 » Sun, 20 May 2007 8:07 pm

rev12000 wrote:
Plavt wrote:
rev12000 wrote:I trust that should you choose to be in hospitality / service-related industries, you should be proud and respectful of your organisation / company. Meaning whatever situation you are in, you still should project a positive and right image. !


That may be true, but personally (like many others) I see no reason why anybody should expect stewardesses, stewards or anybody else involved in the public/service/hospitality industry to smile at every 'man jack and harry' they happen to see. In addition many of us westerners will interpret such as being little more than falseness.

Let people be people must of them do a good job without customers expecting too much.


Hi, Plavt. You are right and i agree with you. Not to go around smiling at every jack or harry but should there be eye contact least to expect is a slight nod or a smile in exchange. :???: Falseness? :( I would conclude it for being real and having the right manners. Especially when you are still in the airport, it's good to give people the positve impression of your organisation / company. If you are out of the airport? .. :lol: .. I'll give you the benefit of my doubt. :roll: Quote :: "westerners will interpret such as being little more than falseness" Still there are many other people who appreciate a little gesture of acknowledgement. HaHa!! I really don't mean to stage a debate session with you, just my 2 cents worth of thoughts. CHEERIOS!! :oops:


I kinda agree with rev12000 actually. It does give ppl at the airport a very lasting impression if there's a pleasant face from a crew. N like wat rev12000 said, they r still in the uniform...the symbolic Singapore Girl uniform that is. So, i really do feel that they are the ambasador of the airline. Of course, i also understand Plavt's point that they are feeling rather tired after a long-haul flight.

But concerning Plavt's point about westerners interpreting smiling to strangers as being a lil' more than falseness...i would just like to clarify it further. There's definitely no sensitive issues here, i'm just trying learn more of others' culture. This is bcoz i always tot westerners do practice the attitude of smiling to others...being at the streets, buses etc. I tot that's their culture? I've even heard local (my home country) journalists being amazed by the friendliness of the Aussies during the Commonwealth Games last yr bcoz they would smile and greet whoever they see. Pls correct me if i'm wrong :)

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Postby frenchfries » Sun, 20 May 2007 9:43 pm

of course im not expecting every single stewardess to smile at me as if im the president. but if the silkair ladies can take an effort to smile upon eye contact, i dont see the reason why the SQ ladies cant. They may be tired after a long flight, this i agree. But that doesnt mean they are given rights to drop a good service image especially when SIA places great emphasis on service. Good service isnt limited to the skies. :D

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Postby Plavt » Sun, 20 May 2007 10:08 pm

frenchfries wrote: dont see the reason why the SQ ladies cant. They may be tired after a long flight, this i agree. But that doesnt mean they are given rights to drop a good service


How is not smiling dropping a good service? Your post is supposition as you do not pass a a group of SIA girls every day unless of course you work at the airport.

Try not to look for things it is only too easy to pick fault without knowing the full story.

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Postby rev12000 » Sun, 20 May 2007 11:10 pm

Worries are never justifiable, it would simply start from one to another to another to another .. et cetra. :shock: So many things to prepare, for that one interview. GOSH, i got to start practising a good smile. HeHe!! :lol:
*took a pencil and poke my heart*
OMG, it's suicidal. Okay, i'm thinking too much. Hope all's well. :roll: CHEERIOS!! :lol: :lol: :lol:

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"with discipline, all things are possible. Without it, nothing is."
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Postby Plavt » Mon, 21 May 2007 12:04 am

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rev12000
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Postby rev12000 » Mon, 21 May 2007 12:08 am

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CHEERIOS!!

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Postby queenie-me » Mon, 21 May 2007 6:05 am

It's easier to be said then done.

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Postby Plavt » Mon, 21 May 2007 6:43 am

12345 wrote: There's definitely no sensitive issues here, i'm just trying learn more of others' culture. This is bcoz i always tot westerners do practice the attitude of smiling to others...being at the streets, buses etc. I tot that's their culture? I've even heard local (my home country) journalists being amazed by the friendliness of the Aussies during the Commonwealth Games last yr bcoz they would smile and greet whoever they see. Pls correct me if i'm wrong :)


First of all I am an Englisman, and as for the journalists being amazed by the friendliness I suspect they spent their time amongst a relatively small group of people (i.e. a good hotel and with other journalists). I assure you, you would not get many smiles from Londoners in many areas; you are more likely to be greeted with suspicion or mistrust depending upon where you are and whether people know you are stranger.

However, let's try to put this thread back on course which is 'The Reality of Being cabin crew'. What are the realities and how would they affect you; let's see if anyone can work out what they are.


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