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Beware Singtel: READ CAREFULLY BEFORE YOU SIGN

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ccwhite
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Beware Singtel: READ CAREFULLY BEFORE YOU SIGN

Postby ccwhite » Mon, 09 Apr 2007 4:46 pm

I am an expat in Singapore a year and a half. Due to a job change, I and my wife fly away forever in 5 days. We just did our tour of offices to close out various accounts. During my time here I've learned to keep Singtel's office until last. It makes it easier on the other companies that way. The saying goes that some people exist to be an example to others. Well, learn from mine.

When I signed up with Singnet (the "broadband" "service") of Singtel, I signed a contract for two years since that's the only way I could get the account. You need to understand that it means TWO YEARS. It's TWO YEARS if you leave Singapore. It's TWO YEARS if you're dead and they're billing your survivors. If you need to leave Singapore, and you are leaving at less than TWO YEARS, TOO BAD. There is what they term a "penalty" for terminating early. It's a misnomer because it's simply ALL the money you would have paid for the remainder of your contract. PERIOD. I verified this with a manager:
"I pay for the remaining six months of service that I will never receive. Is that what I am hearing?"
"Yes. That is correct."
"But I am leaving Singapore due to a job transfer."
"It's in the contract you signed. We will send you a bill."
"But I WON'T BE HERE TO RECEIVE IT."
"Dial 1688 to advise your change of address."

So I seems I must participate in my own mugging. I have friends who are receiving far superior broadband from Star Hub. I can't imagine the customer service concept could be any worse than Singtel's.

BUYER BEWARE.

bunty
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Postby bunty » Mon, 09 Apr 2007 4:52 pm

Their mobile contracts also need to be carefully examined. I signed a 2 year plan with phone. i was told that i can upgrade the phone instrument after 1 year.

actually the instrument provided has not been very good, and i have had it repaired within warranty period. now since 1 year is over, i went to check out to upgrade and they tell me i need to sign another contract for 2 years from today. basically a lock in without being able to get out....

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Plavt
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Re: Beware Singtel: READ CAREFULLY BEFORE YOU SIGN

Postby Plavt » Mon, 09 Apr 2007 6:30 pm

ccwhite wrote: if you're dead and they're billing your survivors.


Have they got any legal right to do this? :roll:

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ScoobyDoes
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Postby ScoobyDoes » Tue, 10 Apr 2007 10:33 am

Unlike football, a two year contract IS a two year contract.

That's it, no real arguement.


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