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by Kurozu » Fri, 02 Mar 2007 11:44 am
That is ridiculous. What nonsense coming from your bank? Such lame excuse. Bank should be able to help you find out who took your card and withdraw your money. Even if they cannot find out, they should have the courtesy to cooperate with you n the police.
Here is why.
1. Unless I am ignorant in Singapore Bank ATM system. Mini-Security camera should be installed in all ATM location or ATM itself. This is to prevent break-in or illegal ATM transaction. Hell, if there isnt, I should go to Singapore, go behind a person who is withdrawing cash, n stick a knife on him.
2. All transaction record should be recorded and kept. From the data, Frequent Location, timing, usual amount withdrawn etc can be analysed. Even if the miser Bank cannot afford a camera, they should be able to tell you more than that.
3. All bank has insurance on ATM. When something happened like a break-in or "the ATM eats my money" (something like that) the Bank has reason to claim insurance for you since a police report has been filed.
Now even if the robber is smart enough to wear a mask, which I doubt, the bank should have the vid tape and the transaction data to cooperate with the police. And if they claim that maybe you are the one wearing a mask, then they must be really stupid to be a banker.
All these 3 pointers are fundamentals security measures the bank should have. It is unthinkable to know that the Bank cannot help you out like that.
"Anyone who has never made a mistake has never tried anything new."