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How to Diagnose a Faulty Broadband Connection???

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saint73
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How to Diagnose a Faulty Broadband Connection???

Postby saint73 » Sat, 17 Feb 2007 3:38 pm

:P Why does my CABLE Internet connection fail??

:roll: FIRST, UPDATE YOUR security program(antivirus, antispyware, firewall and so on).Next, check for viruses and spyware.If a malicious program turned your PC into Zombie, your internet link may overloaded with hidden, illegal activity.One infected PC can block access to your entire network.... =D>


After determining that your PC is free of malware, ping your connection to verify that the network hears you...

:P SELECT Start.Run, type command/k ipconfig AND press <Enter>

:wink: The resulting box shows your network seetings, one of which is your's PC's IP address.At the command prompt below
these, type PING IPADDRESS, where ' ipaddress' is the number that follow ' IP Address.Press <enter>.You'll see a series of replies along with a list of ping statistics in millisecond.If the PING fails (''Destination host unreachable"), the problem is with your PC's network adapter, or the connection between the PC and the router. Type exit and press <enter>
to close the window.

One possible fix is to restart the router modem, or whatever device plugs first into the cable running from the wall.If the box lacks a power button, unplug it, wait a minutes, plug it back in, reboot your PCs, and see if the problem is gone.

If all of the computers on the network lose internet access simultaneously (and you've determined that malware isn't to blame), the problem is not with windows, the PC's hardware, your cable, or your's wi-Fi connection (if any).But if only one computer on the network loses access, the source of the problem could well be one of those compoonents.

If you use a WI-Fi network, check your wireless card's connection strength (most cards put an icon for this in the system tray).If the signal is weak, either remove obstructions (such as plants, fish tanks, or CD collections)from the signal path or move your PC closer to the wireless transmitter.

If all of your equipment is working, call your ISP's tech to support on-line troubleshoot. :P :mrgreen: [-o< [-(

Not easy to solve it :cry: :cry: :cry:

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Postby Asian_Geekette » Sat, 17 Feb 2007 10:20 pm

In troubleshooting PC or internet connectivity issues, one has to be patient and persistent. Most of all, one has to be logical in the troubleshooting steps being undertaken.

I'm talking from experience (did technical support before).
My business is not to remake myself, but make the absolute best out of what God made. -Robert Browning

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saint73
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Postby saint73 » Sun, 18 Feb 2007 1:34 am

Asian_Geekette wrote:In troubleshooting PC or internet connectivity issues, one has to be patient and persistent. Most of all, one has to be logical in the troubleshooting steps being undertaken.

I'm talking from experience (did technical support before).


:mrgreen: I have learn from the tough cycle....troubleshoot myself, ask help from pple, or call tech support....lastly DIY myself, :P ...patient is the most important and your interest as well... that is the way to learn... maybe I am aggressive person...never give up easily..sometime help pple solve computer problem,,, :lol: earn some incomes....is my interest to solve problem is not the $$$ concern...:cry: :P

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Postby bigfilsing » Sun, 18 Feb 2007 10:31 am

SELECT Start.Run, type command/k ipconfig AND press <Enter>

The resulting box shows your network seetings, one of which is your's PC's IP address.At the command prompt below
these, type PING IPADDRESS, where ' ipaddress' is the number that follow ' IP Address.Press <enter>.You'll see a series of replies along with a list of ping statistics in millisecond.If the PING fails (''Destination host unreachable"), the problem is with your PC's network adapter, or the connection between the PC and the router. Type exit and press <enter>
to close the window.


I'm not sure pinging your own IP add will tell you anything ??
i think you'd be better off pinging the modem/router or an external address
control panel>system>hardware..... will tell you if your network adapter is working or not.

For a check on how good your internet connection is go to www.adslreports.com and run the tests there.

Good luck

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Postby bigfilsing » Sun, 18 Feb 2007 10:34 am

Oh and 1 bit of advice for people with Netgear modem/router.

Before you upgrade the firm ware make sure you have downloaded the restore software just in case the firmware upgrade doesn't work.
That way you can at least reset it if the upgrade locks up ( power and connection LEDs flashing)

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saint73
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Postby saint73 » Sun, 18 Feb 2007 9:03 pm

bigfilsing wrote:Oh and 1 bit of advice for people with Netgear modem/router.

Before you upgrade the firm ware make sure you have downloaded the restore software just in case the firmware upgrade doesn't work.
That way you can at least reset it if the upgrade locks up ( power and connection LEDs flashing)


:D :mrgreen: :mrgreen: Thanks for sharing...


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