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FIL Salon

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carinohaven
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FIL Salon

Postby carinohaven » Thu, 02 Nov 2006 11:44 am

Hi all,

I have been to the FIL salon based on a complimentary treatment from Citibank Credit Card'

I was taken into a room by the Spa Manager, and I was told to sign a $1500 package which consist of 15 sessions' This is equivalent to 1 session for $100.

When I told her I was there only for complimentary treatment from Citibank Credit Card' She told me if I go for the complimentary treatment I will get breakout the next day. I started to wonder then why did the salon give the voucher' She insisted that I should sign up the package.

I told her I will not use the voucher and I will not sign the package' I wanted to go off' Under her persistant, she allows me to try one of the package $100 treatment on a condition I topped up another $21.

I agreed on that' However after the treatment, she still insisted that I should sign up the package. I told her I am going to pay $21 and go off'
And I told her its a matter of $1500, you should let me go home and think about it, If your service is that good' I will come back again.

When I told her off and she stopped talking to me'

She has wasted an hour of my time trying to persuade me to pay the package' In the end I got a summon for my car'

I started to wonder what kind of service is this way of hard-selling'
I believed that this is not the correct way to convince people'
And I believed I will never step into this salon again' :roll:

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sundaymorningstaple
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Re: FIL Salon

Postby sundaymorningstaple » Thu, 02 Nov 2006 9:10 pm

carinohaven wrote:Hi all,

I have been to the FIL salon based on a complimentary treatment from Citibank Credit Card'

I was taken into a room by the Spa Manager, and I was told to sign a $1500 package which consist of 15 sessions' This is equivalent to 1 session for $100.

When I told her I was there only for complimentary treatment from Citibank Credit Card' She told me if I go for the complimentary treatment I will get breakout the next day. I started to wonder then why did the salon give the voucher' She insisted that I should sign up the package.

I told her I will not use the voucher and I will not sign the package' I wanted to go off' Under her persistant, she allows me to try one of the package $100 treatment on a condition I topped up another $21.

I agreed on that' However after the treatment, she still insisted that I should sign up the package. I told her I am going to pay $21 and go off'
And I told her its a matter of $1500, you should let me go home and think about it, If your service is that good' I will come back again.

When I told her off and she stopped talking to me'

She has wasted an hour of my time trying to persuade me to pay the package' In the end I got a summon for my car'

I started to wonder what kind of service is this way of hard-selling'
I believed that this is not the correct way to convince people'
And I believed I will never step into this salon again' :roll:


Guess it's like the inconsiderate people we sometimes get on the forum threads where they tout certain products and then say PM/Email/Call/ me or Visit my Blog where I'll give you the hard sell cause I got suckered into a MLM and don't have any more friends/relatives to flog of the products on.

You know what I mean right? :wink:

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bxtatic
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Postby bxtatic » Tue, 07 Nov 2006 7:21 pm

i go to FIL Salon and was bullied into the sessions. the package i got was quite reasonable and i was actually refered to by my friend to go there, so i was a little more open to the idea of a package as she already warned me... having said that... during my second treatment they tried to upsell me for other treatments that i am way too young for and left me lying in the room (while the aesthetician went in and out asking the manager to lower the price) for about 30 minutes... i kept telling they i didn't want the treatments.

i left there angry and frustrated... the next day my bf was so upset and they way they treated me, he called and talked to the office manager and told them that its no way to gain customers. he also threatened to tell every spa and beauty magazine about their awful treatment of customers...

i think FIL is notorious for hard selling and pressuring people into packages... i heard from another spa that they even pressure students to put huge amounts on their credit card.

knowing what i know not, i would not go there.

juvleo
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Posts: 21
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Re: FIL Salon

Postby juvleo » Wed, 08 Nov 2006 1:40 pm

[quote="carinohaven"]Hi all,

I have been to the FIL salon based on a complimentary treatment from Citibank Credit Card'

I was taken into a room by the Spa Manager, and I was told to sign a $1500 package which consist of 15 sessions' This is equivalent to 1 session for $100.

When I told her I was there only for complimentary treatment from Citibank Credit Card' She told me if I go for the complimentary treatment I will get breakout the next day. I started to wonder then why did the salon give the voucher' She insisted that I should sign up the package.

I told her I will not use the voucher and I will not sign the package' I wanted to go off' Under her persistant, she allows me to try one of the package $100 treatment on a condition I topped up another $21.

I agreed on that' However after the treatment, she still insisted that I should sign up the package. I told her I am going to pay $21 and go off'
And I told her its a matter of $1500, you should let me go home and think about it, If your service is that good' I will come back again.

When I told her off and she stopped talking to me'

She has wasted an hour of my time trying to persuade me to pay the package' In the end I got a summon for my car'

I started to wonder what kind of service is this way of hard-selling'
I believed that this is not the correct way to convince people'
And I believed I will never step into this salon again' :roll:[/quote]

===============================================
Hi, thanks fr posting your bad experience with FIL Salon, infact, I also received alot of complimentary treatment from Citibank Credit Card and wanted to experience it but after reading yr posting, i don't think I will try. I feels that it is wrong for them to hard sell their package and pushing so hard towards the customer, just to think of their commission only. Itis not the right kind of service they should offer to customer. Inorder to win customer's satisfaction towards a Company, they should have provide a good service and just furnish Customer's requirements and needs. But not just pushing and hard selling!!!! wrong move and tactics. They will surely lose alot of potential Customer.
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