Starhub hold my deposit !

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amb
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Starhub hold my deposit !

Post by amb » Fri, 08 Sep 2006 11:18 pm

Dear folks,

I left Singapore about 3 month ago, I found frustated about getting my deposit $250 back from Starhub. I cancelled the services (broadband and cable) before I leave and the customer service in Plaza Singapura assured me to send the money into my bank.

It's never happen in the next four weeks weeks then I sent email twice to get another "assurance" but ended up as a sweet lip service.

I phoned them from UK twice and again they said everything in process until now I will travel back to Singapore next Monday for another bussiness trip. I will sort it out my self and make sure they do what they promised three months ago.

Starhub really put me down with this particular issue regarding deal with non PR (ie expat). So guys ..what do you think then ? Anyone out there got similar experience ?

Amb

skye
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Joined: Mon, 19 Sep 2005 12:04 am

Post by skye » Sat, 09 Sep 2006 10:58 pm

Did you fulfill your agreed contract period? If not, they can withhold all or part of the deposit as appropriate. If this does not apply, please let us know if they are continuing to unreasonably withhold your money as I do not want to find myself in the same position after I leave.

amb
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Joined: Mon, 10 Apr 2006 12:10 pm
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Post by amb » Sun, 10 Sep 2006 12:20 am

Oh yes, we had 12month contract which end about 3weeks (March 06) before we cut the services. We returned the box and everything on it. We left the country on May after officially went to their office representative in Plaza Singapura Flr 2. I did not see any point that they hold my account. It's been promised many times since I had last contact with them many weeks ago. To be honest I am not trust them anymore.

Dear Mr Corbridge

Thank you for your email on 13 June 2006, we sincerely apologize for
the extended delay in reply.

We have looked into the issue and we wish to apologize as it is a
mistake on our part. We are currently carrying out our investigation
and will correspond with you once we have resolved the issue.

If you have further enquires, please call our Customer Care hotline
at 1633 (+65 6820 1633 from overseas), email to this address or fax
to 6725 1603.


Yours sincerely

Lin Guoliang
Customer Affairs
Currently living in Spore as expat

hillview2006
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Posts: 137
Joined: Sun, 16 Jul 2006 12:41 am
Location: singapore

Post by hillview2006 » Mon, 11 Sep 2006 12:11 pm

Dear amb,

Our experience with starhub is perfect so far. When we moved out from singapore years ago - they return our deposit but I cant recall how fast/slow it came. I'm sure you'll get it back

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