Singapore Expats Forum

Customer support assistant. salary and allowances.

Discuss about getting a well paid job or career advancement. Ask about salaries, expat packages, CPF & taxes for expatriate.

rcrist
Newbie
Newbie
Posts: 4
Joined: Fri, 18 Aug 2006

Customer support assistant. salary and allowances.

Postby rcrist » Fri, 18 Aug 2006 8:48 pm

Hi there! I'm gonna move to Singapore from Japan, I'm European, 3 years of experience in customer care. I worked for a big american corporation in Europe and now another big american corporation is going to hire me in Singapore. Gross annual salary range offered is 36,000 to 45,000 SGD. Accomodation is not provided.
Can you give me any suggestion about salary and benefits, taxes and life cost in Singapore?
Thanks in advance for your reply.
regards.
Last edited by rcrist on Mon, 21 Aug 2006 5:17 pm, edited 1 time in total.

User avatar
elska76
Chatter
Chatter
Posts: 217
Joined: Wed, 16 Aug 2006
Location: elska-land

Postby elska76 » Fri, 18 Aug 2006 9:49 pm

i think you should ask for accomodation....at least the company might put you up somewhere near your office......i believe as an expat it is negotiable.

im a local though......i think you will do fine here with that kind of money if you live alone.

benefits will be depending on the firm you work for.....most MNCs have reasonable benefits but then again as an expat you still can ask for more hahahahah like transport allowance etc.
Some people are alive cos its illegal to kill ;)

User avatar
jpatokal
Moderator
Moderator
Posts: 3014
Joined: Tue, 09 Dec 2003
Location: Terra Australis Incognita

Postby jpatokal » Sun, 20 Aug 2006 4:37 pm

Your salary seems to be a bit on the low side for me, although it's hard to say without details -- in yen that would be what, 200k/month? Never take a salary cut when moving overseas! What sort of customer care will you be doing? Do you have specific technical or language skills?
Vaguely heretical thoughts on travel technology at Gyrovague

rcrist
Newbie
Newbie
Posts: 4
Joined: Fri, 18 Aug 2006

thanks for your reply. any other suggestion?

Postby rcrist » Mon, 21 Aug 2006 12:36 am

Yes, I have both technical and language skills. i speak english and another european language (native).
45,000.00 SGD = 3,312,680.76 JPY
It's about 275000 JPY per month, I currently get around 300.000 but life in Japan compared to Singapore's one seems to be a little bit more expensive.
product support, I should help European customers to solve technical problems using English and my native language. I should work in the afternoon and during the evening to match european GMT.
Any other suggestion will be really appreciated, since I'm gonna have the last interview within next week.
Thanks again for your time
regards.

User avatar
jpatokal
Moderator
Moderator
Posts: 3014
Joined: Tue, 09 Dec 2003
Location: Terra Australis Incognita

Re: thanks for your reply. any other suggestion?

Postby jpatokal » Mon, 21 Aug 2006 8:13 pm

rcrist wrote:It's about 275000 JPY per month, I currently get around 300.000 but life in Japan compared to Singapore's one seems to be a little bit more expensive.

See above: never ever take a paycut when moving overseas. If your employer bitches about this and tries to pull the cost-of-living thing on you (and they will), tell them that you're only expecting to be compensated in line with what you'd get in Europe; that you can't believe they're suggesting a pay cut instead of a raise after many years of faithful service; and that the cost of European-style housing and owning a car is very high in Singapore. Find a cost-of-living survey to buttress your arguments: eg this one says Singapore is almost as bad as London (a shame it's from 2000...) and this one (2006!) says it's just a step below Paris.
Vaguely heretical thoughts on travel technology at Gyrovague

nova74
Member
Member
Posts: 32
Joined: Tue, 22 Aug 2006

Customer support assistant. salary and allowances

Postby nova74 » Tue, 22 Aug 2006 4:57 pm

I must agree with Jpa, your salary is considerably very low for an expat., unless the position is only in executive level. As far as i know most expats here in Singapore are drawing very high salary 3-4times your monthly salary + many perks in exclusive accomodation, transport and even housekeeping and meal allowance. Of course it all depends on the job type and qualifications.

Anyhow, it root down to compromise as u need to adjust your expectation if it is in for an exchange for international experience and may act as a boast to your career growth in the future

User avatar
jpatokal
Moderator
Moderator
Posts: 3014
Joined: Tue, 09 Dec 2003
Location: Terra Australis Incognita

Re: Customer support assistant. salary and allowances

Postby jpatokal » Tue, 22 Aug 2006 9:37 pm

nova74 wrote:I must agree with Jpa, your salary is considerably very low for an expat., unless the position is only in executive level. As far as i know most expats here in Singapore are drawing very high salary 3-4times your monthly salary + many perks in exclusive accomodation, transport and even housekeeping and meal allowance. Of course it all depends on the job type and qualifications.

Now you're exaggerating a bit. If you're a corporate bigwig or hotshot banker, sure, but loaded expat packages are a dying breed and I'd wager "most expats" on this forum are not making >$10k/month.
Vaguely heretical thoughts on travel technology at Gyrovague

nova74
Member
Member
Posts: 32
Joined: Tue, 22 Aug 2006

Customer support assistant. salary and allowances

Postby nova74 » Tue, 22 Aug 2006 11:27 pm

i just completed my mba module intl hr, and few of my classmates are ex-expats from large MNC co Sun Micro, Excel, Maerk, Cisco, Nortel expats considerably paid well due to 'hardships' under Hr term etc... also my previous ex regional sales mgr was paid more than 10k + accomodation + transport + entertainments.

Of course, like i mention before it all depends on the job.
Still i'm rather surprise if this is said to be large US co, coz US firm offer good package.

Is very subject and individual.

rcrist
Newbie
Newbie
Posts: 4
Joined: Fri, 18 Aug 2006

do you think it's correct?

Postby rcrist » Wed, 23 Aug 2006 12:50 am

I've found an interesting survey about salaries in singapore.
do you think it's close to the real situation?

http://www.kellyservices.com.sg/res/con ... %202006%22

salaries seem to be lower than the ones you are talking about.
thanks.

User avatar
sundaymorningstaple
Moderator
Moderator
Posts: 34783
Joined: Thu, 11 Nov 2004
Location: Still Fishing!
Contact:

Postby sundaymorningstaple » Wed, 23 Aug 2006 9:48 am

rcrist,

The Kelly Survey is pretty accurate. As an Engineering Headhunter for 14 years, I can say that Kelly's surveys are as good if not better than the MOM's survey. Most information you get on forum's like this is tinted with what the poster would like it to be or knew/heard of someone who got that much therefore they think it's the norm. Kelly's surveys probably throw out the highest and lowest 5% as there are always anomolies in any survey. The survey generally doesn't count perks in the case of the expat. If you add housing, car allowances, schooling, home leaves, etc to the mix then you may well find the levels you are looking for (but finding an employer to pay the expat perks is getting harder and harder and the general knowledge and experience of the local/regional engineers picks up).

sms

nova74
Member
Member
Posts: 32
Joined: Tue, 22 Aug 2006

Customer support assistant. salary and allowances

Postby nova74 » Wed, 23 Aug 2006 1:48 pm

Hi rcrist

Thanks for the salary guide, is interesting to find some jobs are paid that high than i expected for local

User avatar
jpatokal
Moderator
Moderator
Posts: 3014
Joined: Tue, 09 Dec 2003
Location: Terra Australis Incognita

Postby jpatokal » Wed, 23 Aug 2006 5:04 pm

Great link there SMS -- I've put it into the sticky.
Vaguely heretical thoughts on travel technology at Gyrovague

rcrist
Newbie
Newbie
Posts: 4
Joined: Fri, 18 Aug 2006

another question

Postby rcrist » Mon, 28 Aug 2006 6:22 am

I read that the average cost for a decent accomodation is 4000S$ a month.
It means that I should spend a big slice of my salary for a roof over my head.
Is it possible to live in cheap accomodation or in a council house?
thanks.

User avatar
DimWit Kid
Chatter
Chatter
Posts: 276
Joined: Thu, 14 Apr 2005

Postby DimWit Kid » Mon, 28 Aug 2006 1:21 pm

I would say that 45K is a fair-ish salary level for customer service support. In fact for our own hiring on that kind of position, we'd pay something less than that. Around 40K is what I would think would be paid in my industry for that position here for someone with 3 years experience.

However, rcrist, you are from Europe, you are in Japan, and if like I presume the new company headhunted you to come to Singapore, then you can or even need to leverage on that to get a better package. Especially if your skillset / industry is so specialized that they have to look for somebody from another country to find a position that normally local can do.

A "decent" accomodation can be found with much much less than 4K a month rcrist. For a single person, you can get a decent place with less than half of 4K (condominium, not in city center). With good access of public transport it's livable with the offered salary. Certainly if you live on 300K yen a month in Japan (Tokyo?) I think you should be able to get a comparable lifestyle in Singapore with the offered salary although I'd question why would you move if there's no benefit for you (of course, the benefit for you may be more than just tangible/salary benefit, but careerwise if it makes sense to you then it may be a good move).

Lastly sorry to hijack this thread a little bit - does anybody know an available salary survey with a more 'manufacturing' inclination than Kelly's and for positions between 6-10 years experience? We have our own database and purchased report but that report has some discrepancies with Kelly's for the positions that are similar - just want to check.

EPL
Reporter
Reporter
Posts: 885
Joined: Thu, 25 Aug 2005
Contact:

Postby EPL » Mon, 28 Aug 2006 1:43 pm

what about this ?
http://sg.hudson.com/documents/Hudson-A ... Survey.pdf


DimWit Kid wrote:Lastly sorry to hijack this thread a little bit - does anybody know an available salary survey with a more 'manufacturing' inclination than Kelly's and for positions between 6-10 years experience? We have our own database and purchased report but that report has some discrepancies with Kelly's for the positions that are similar - just want to check.
Be patient toward all that is unsolved in your heart. Do not now seek the answers, which cannot be given you because you would not be able to live the questions now... Perhaps you will then gradually, without noticing it, live... into the answer ~Rainer Maria Rilke~


  • Similar Topics
    Replies
    Views
    Last post

Return to “Careers & Jobs in Singapore”

Who is online

Users browsing this forum: No registered users and 2 guests