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sp0tty
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Silkair

Post by sp0tty » Tue, 02 May 2006 5:00 am

I had a very bad experience with Silkair during my recent trip and it spoil my entire trip causing me so much distress. Can anyone tell me who should I go/write to if I wana make a complaint? Do they have a customer service officer or a PR manager? I need their contact. Please help.

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Carpe Diem
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Post by Carpe Diem » Tue, 02 May 2006 7:53 am

Did you buy your ticket via a travel agent? If so, you should ask them...

Or did you buy your ticket on internet? Then go to the same website http://www.silkair.com/mbe/application/mbe and you have details about each office (link "contact us" at the bottom of the page)....

(I must be in a specially good mood this morning... :roll: )
La vie est trop courte, profitons de chaque instant

sp0tty
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Post by sp0tty » Wed, 03 May 2006 2:48 am

thks

gotta_think
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Post by gotta_think » Mon, 08 May 2006 11:30 am

hi spotty, may u share ur experiences with silkair? i have bought ticket to thailand and silkair is my plane. thanks!

sp0tty
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Post by sp0tty » Fri, 12 May 2006 7:35 am

well.... my advise is.... try to use handcarry instead of checking in your baggage. or if this is not possible, try handcarrying all those important stuff that u will need and cant be replaced easily.

silk air misplaced me and my sis's baggage on our trip to cambodia, thus we have nothing at all. daily necessities, clothing, lingerie, contact lenses (we ended up using the 1 day contact lenses which we were wearing for so many days risking eye infection), prescription glasses, sunglasses, skin care & cosmetics, currency, meal vouchers, notebook, maps/guides and domestic agent’s contact info, driver contact info (its not safe there to just hire any public transport). As a result, we are afraid to go anywhere that is too far away from our hotel.

its quite hard to replace those items at cambodia... shops there r limited + terrible skincare range (not advisable for sensitive skin = break out).

this spoiled our whole trip. we keep calling them for status of our lost baggage (they say will call us back but never).... no news, not even a courtesy call.

until we returned to sg, i made another check at the airport and they say will get back to me. finally we got back the luggage 2 days later AFTER OUR TRIP. the whole trip is wasted -_-

oh ya, buy travel insurance. this is important, u never know what might happen.

hope this helps.

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Vaucluse
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Post by Vaucluse » Fri, 12 May 2006 8:12 am

Oh my lord - I have never heard of anything like this happening in the history of air travel . . . :o

It's highly annoying to happen, but if you check it is probably not SilkAir's fault, though it is their responsibility.
Airlines rely on the baggage handling services of the countries they fly to - by all means complain but don't be too upset with SilkAir as tens of thousands of bags get lost or mislaid every year by every carrier - some more than others.

Sorry to hear your vacation was ruined.

Good advice, though, to keep essentials in your carry-on.
......................................................

'nuff said Image

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Post by earthfriendly » Fri, 12 May 2006 10:19 am

Funny Vaucluse to the rescue.

Spotty, I have heard of misplaced lugguages quite frequently especially from those who travel frequently, including SO (though he does not fly that much). I have never experienced it myself. maybe because I try to stick to SQ :D (at least I used to) or I just don't fly that much.

Believe it or not, it is quite common and those used to it have learnt to carry the essentials that they need on their carry-on.

I am sorry about what happened and it will surely ruin my vacation too.

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