Help, help!!!

[Bubbles]

Help please.....just got a message on my pc here that it's infected by some worm.

I forgot to renew the Macafee subscription and when I try to do that now it won't let me do it.

What to do? Will I have to go out to buy a pack of protective software from PC World, or something?

It's not letting me set a backdrop but is letting me come online here.

It says that 'They know my pc address' ........should I go offline on this one just in case 'They' are tracking me.........and use my laptop only?

Freaking out here.

Ta folks.

Bubbs.

[Splatted]

This removal tool can clear out some of the more common worms.

http://www.grisoft.cz/softw/70/filedir/ ... leaner.exe

more info on:

http://www.grisoft.com/doc/112/lng/us/tpl/tpl01

Then there is also the full installation of AVG, the free version which I use

http://free.grisoft.com/softw/70free/se ... 85a729.exe

More info about it can be read on:

http://free.grisoft.com/doc/2/lng/us/tpl/v5

[Splatted]

oh, and another important thing - don't use your credit card to renew your mcfee online while this is happening. You never know whether this worm logs key strokes.

[Plavt]

What is the name of the infecton? May not be as bad as you think I have had a few.


Plavt.

[Plavt]

One other thing Bubbles this sounds familiar and maybe one of those stunts used by spammers, hope to hear more from you soon and hopefully we can get it sorted out.


Plavt.

[Bubbles]

Hi
It did give the name of this worm yesterday but now it won't show it, and I forgot it, sorry.

But the other wording on the warning is....System error 1752.

I ran one of the anti virus freebees that Splatted suggested and am now going to go onto the other.

It went through the system but when I left if for ten mins, it had disappeared so not sure if it found anything. If it had, surely it would have left a message up on the screen here?

I know you think I'm useless, and I am really with anything techical. For me it's just a tool to chat, write and take pics on. Now I'm worried cos all my writing is on here.

Don't shout, please, cos no, I have not backed it up cos I am not sure how to.

You'll all be thinking, 'Stupid Girl' and you'd be right, but I'm not really all daft. This bloody 'Your system is infected' sign keeps popping up. Damn.

[Plavt]

Bubbles, Bubbles, you should always back up your work, computers can go wrong for other reasons and you could lose everything. Just suppose your hard drive failed you really would have big problems.

Will send you a PM later and try to help you out, that does not sound that serious. Presumably you are running windows which I am familiar with just keep an eye out for my PM.

Plavt.

[sundaymorningstaple]

Has it changed your wallpaper/background to black and the notice comes up in white or red or blue (very bright colours) and very large fonts sizes? If it has you have unknowingly hit a popup banner about "your antivirus is out of date" "Your computer in infected with a virus - click here to scan your PC" or some such while on the internet. My son did it apparently and I tried everything possible to get rid of it, spybot, adaware, cwshredder, AVG, Norton, Mcafee. Nothing would get rid of the damn thing. finally I copied all his files to a CD. Scanned them on the CD with my PC (nothing) and then reformatted his PC. I spent a month trying to find another way. Couldn't even find the name of the damn thing.

sms

[EADG]

a lot of the major providers have free online scans, just google "virus scan" and at the top will appear the likes of Symantic, Panda, Macaffe, etc. and let them run to check (not concurrently)

there is good free software out there like LavaSoft AdAware and SpyBot, you can get these easliy from download.com - they will find and delete most viruses and worms

I recommend running these at least one a month, and you can configure Norton to run as often as you like automatically

[EADG]

if you are running XP go back to an earlier restore point, that *sometimes* helps

let me know if you don't know about restore points

[Bubbles]

SMS wrote....

Has it changed your wallpaper/background to black and the notice comes up in white or red or blue (very bright colours) and very large fonts sizes? If it has you have unknowingly hit a popup banner about "your antivirus is out of date


Yes, SMS, it has, and I now have a very bright blue background to the desktop. No matter what I do the thing won't go. I'll have to get my son to do what you did for yours.

I know, it's crazy, CRAZY, that I don't backup files. That'll teach me.

So far, I've still got the internet, and all my icons, writing files etc. and can open them.

What I'm worried about is that someone is checking everything I do, not that that's much, but I hate the idea that someone can read my work.

Would that be possible, knowing the state of things, do you think?

I can use my laptop for the internet, and not this one, but this is set up in the office, with printer, scanner etc all hanging off it, the laptop I use sitting on the settee, or in the kitchen, etc.

I won't forget this day. Honestly, I don't know what the hell I did to make it go all funny. I don't look at porn sites, I never open mail I don't know, but there you go, I didn't update my security cover.

I won't be buying online now, not from this pc as worry someone will whisk away my credit nos.

Did two scans and it came up with lots of viruses, some they can't heal. Trojan somethings or others....see, I've no idea about this side of things.

Why can't these urgy gurgies just let me type away and leave me alone?

lol
Bubbs.

[micknlea]

Hi Bubbs, hope the virus thing is sorting itself out. Been there done that too.
Also, don't feel too bad about not backing up stuff. You are not alone, yes they all tell you to, but when you try, hey its not that easy is it? When I first got XP I could not for the life of me work out what to do to do a back up, therefore, totally forgot about it until that fatal day when the computer crashed and dammit..where were my files? What I mean is that in order to do back up on home XP you can't just do it at the touch of a key can you? You have to look things up and then go through a thoroughly ridiculous rigmarole just to set up your computer to do a back up. How insane is that?
Sorry, just something that really bugs me....

Again, hope your virus is gone by now bubbles...they really are a curse people who work them out, I am with my sister, she thinks it is all a scam by the anti virus software manufacturers...sometimes I think she is right.....what joy do these idiots get from doing this? The people they affect they never get to see...warped indeed...

[Plavt]

Did two scans and it came up with lots of viruses, some they can't heal. Trojan somethings or others....see, I've no idea about this side of things.


Bubbs.

Well Bubbles I promise I won't call you a 'thickie' believe me you are not the only one. One of the ladies in the customer services for Singapore Airlines made the same mistake with her computer. I told her when she scanned it, it would be full of worms and it was. Most are more of an annoyance than anything else and not that difficult to get rid of. However, back up your work that is important for now presumably you have a lot of it. I will send you another PM with a number of important issues to save you future grief.


Plavt.

[Bubbles]

Plavt is a star, what is he?

My hero!!!!!!!!!!!