Yesterday I had a cold call on my handphone offering me an ABN amro credit card.
The conversation went as follows:
ABN: "Hello this is X from ABN amro"
Me: "Hello"
long pause
ABN: Hello this is X from ABN Amro"
Me: "Hello"
long pause
Me: "How can I help you?"
ABN: "we would like to offer you a credit card"
Me: "That's very kind of you, how did you get my number"
ABN: " erm, mumble mumble Raffles erm goodbye"
*click*
Two points to make really, surprised at the lack of drive from the sales person, made no effort at all, I was polite & calm about asking where they got my number from. Don't think they have mastered the cold call.
My second point is more generic. I have found that when I get a call from a company in Singapore they introduce themselves I say hello & then there is always a long pause. As if they are waiting for something, but I feel that as they phoned me they should start the conversation with the reason for the call. Am I being ignorant to a custom here in Singapore when it comes to phone calls? Can anyone shed any light on this? Do you feel the same?
