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How did you get my number?

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Baron Greenback
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How did you get my number?

Postby Baron Greenback » Tue, 20 Dec 2005 10:35 am

Yesterday I had a cold call on my handphone offering me an ABN amro credit card.

The conversation went as follows:

ABN: "Hello this is X from ABN amro"

Me: "Hello"

long pause

ABN: Hello this is X from ABN Amro"

Me: "Hello"

long pause

Me: "How can I help you?"

ABN: "we would like to offer you a credit card"

Me: "That's very kind of you, how did you get my number"

ABN: " erm, mumble mumble Raffles erm goodbye"

*click*

Two points to make really, surprised at the lack of drive from the sales person, made no effort at all, I was polite & calm about asking where they got my number from. Don't think they have mastered the cold call.

My second point is more generic. I have found that when I get a call from a company in Singapore they introduce themselves I say hello & then there is always a long pause. As if they are waiting for something, but I feel that as they phoned me they should start the conversation with the reason for the call. Am I being ignorant to a custom here in Singapore when it comes to phone calls? Can anyone shed any light on this? Do you feel the same?
"An intelligent man is sometimes forced to be drunk to spend time with his fools."
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Vaucluse
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Postby Vaucluse » Tue, 20 Dec 2005 10:37 am

They have no reply to the greeting 'Hello'. It is always followed by silence or 'yes'. Bizarre, indeed.
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Baron Greenback
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Postby Baron Greenback » Tue, 20 Dec 2005 10:39 am

So what should I say instead?

"Speak" ? - sounds a tad rude
"An intelligent man is sometimes forced to be drunk to spend time with his fools."

Hemingway

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Vaucluse
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Postby Vaucluse » Tue, 20 Dec 2005 10:44 am

They're paying for the call, they want something from you . . .

I embarras my wife by nonchalantly talking about my bowel movements if there is silence . . .

Ah yes - all class.
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Baron Greenback
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Postby Baron Greenback » Tue, 20 Dec 2005 10:49 am

ok V so next time it happens I will talk to your wife about your bowel movements, thanks for the tip :D
"An intelligent man is sometimes forced to be drunk to spend time with his fools."

Hemingway

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Vaucluse
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Postby Vaucluse » Tue, 20 Dec 2005 11:01 am

Nooooooooooooooooooooooooooooooooooo :?
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Steppenwolf
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Postby Steppenwolf » Tue, 20 Dec 2005 11:16 am

Here's a tip on handling telemarketers from Jerry Sienfeld :

Telemarketer (TM) : Hi is this Mr X?
Me : Yes?

TM : Hi my name is John from XYZ bank, and i would like to talk to you
about a new credit card.
Me : I'm kinda busy now, can we talk another time?

TM : Sure, when should i call you?
Me : Well, i don't know exactly when i'll be free. So why don't you give me your mobile number and i'll call you back tonight?

TM : Uh.... sir, i can't give out my number to you.
Me : Why not?

TM : er... Coz, it's my personally number.....
Me : Oh really.... then why did you call me on my personal number?

Then hang up the phone.

Ok, ok so this is mean. And for the record, i've never ever used it before. But i think it'd fun to use this on one of those really aggressive telemarketers, refuse to accept no as an answer.
......Ride it, like u Stole it......

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Spunky
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Postby Spunky » Tue, 20 Dec 2005 11:27 am

hmm...I should ask for their numbers from now on!

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guruvishwanath
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Postby guruvishwanath » Tue, 20 Dec 2005 12:06 pm

I would be able to actually answer the question on the delayed "Hello Hello" response from a technical standpoint. Yep! There is a technical explanation for that.

Large banks and telemarketing companies use what is known as a Auto Dialler. Very simply, the AD is a system that reads through a database of numbers, dials them and upon connection to the other party, it will connect the agent or telemarketeer. This system does not allow the agents to dial on their own. It will not even pass calls which are busy, or voice mail or answering machines.

So why is there a lag? Well, it depends on how much time it takes for the call to be given to the agent. The industry standard is a delay of 2 seconds. Which means when you say the first hello, you should already hear the other person talking to you. Any further, then they have a shoddy network or system. :D

How do I know this? I work for the Numero Uno company that makes this technology. Dont blame me! I only help build and not run. :lol: :lol:

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Baron Greenback
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Postby Baron Greenback » Tue, 20 Dec 2005 12:11 pm

Nice answer guruvishwanath but the pause is after I have made verbal contact with the sales rep.

Intro
hello

pause

Intro
hello

pause

It is a person just waiting for me to say something to them, but they called me??!?
"An intelligent man is sometimes forced to be drunk to spend time with his fools."

Hemingway

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Vaucluse
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Postby Vaucluse » Tue, 20 Dec 2005 12:59 pm

Guru is related to SMS = techno geeks! :D
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ringo100
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I get the same

Postby ringo100 » Tue, 20 Dec 2005 1:14 pm

I have exactly the same problem, everytime someone calls me at work. It is really frustrating and really bizarre. I don't understand it either.

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sundaymorningstaple
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Postby sundaymorningstaple » Tue, 20 Dec 2005 1:21 pm

Heeeeeeeeeeeeeeellllllllllllllllllllllllllllllllllllllllllooooooooooooooooooo? :o
I am NOT a TechnoGeek! I'm just a mild mannered tax accountant who dabbles with a PC now and again. :wink:

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Baron Greenback
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Postby Baron Greenback » Tue, 20 Dec 2005 1:24 pm

as it is panto season....

"Oh yes you are!" :D


Being a geek is relatve SMS, if you are dealing with someone who cannot open their inbox & you can, they see you as a technogeek.
"An intelligent man is sometimes forced to be drunk to spend time with his fools."

Hemingway

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Vaucluse
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Postby Vaucluse » Tue, 20 Dec 2005 3:57 pm

:lol:


I think I'd rather confess to being a techno-geek than an accountant . . .
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