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Customer Care? - No, couldn't care less - lah!!

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sapphire
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Postby sapphire » Fri, 09 Dec 2005 4:07 pm

And then, there's this friend of mine, he wanted to buy a watch. Took him to Paragon, as usual he started chatting up the sales guy. Which he always does, the usual chitchat...what's your name, where are you from, do you like what you're doing etc. etc. He does this so well, praise the person so much, make him/her feel like he/she is the best.

By the end of the transaction, the salesguy was so enamoured with my friend that if we had asked him, he would've joined us for a few drinks too! He escorted us out, hugged my friend, made sure he had everything in order, smiled and went back in with a beaming smile on his face.

What he didn't know is that my friend is in advertising...king of bullshitting. :lol:

Having said that, I have witnessed this so many times, my friend gets the best of service 'cause he always tries to get to know the person waiting on him...that includes sales people, waiters, chefs, security guard and so on...actually any one who will talk to him.
It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

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Postby Carpe Diem » Fri, 09 Dec 2005 4:21 pm

sapphire wrote:And then, there's this friend of mine,


You have A friend? Really? :P

sapphire wrote:...actually any one who will talk to him.


But not you? :P
La vie est trop courte, profitons de chaque instant

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Postby sapphire » Sat, 10 Dec 2005 3:24 pm

Was that supposed to be funny, CD? :evil:
It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

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Postby Carpe Diem » Sat, 10 Dec 2005 3:26 pm

Finally you replied... :P
Took you almost 24 hours though, I was expecting a much more elaborated answer... :P
Shall I answer?
La vie est trop courte, profitons de chaque instant

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Postby riversandlakes » Sun, 11 Dec 2005 12:03 am

I don't think it's racism, really. It's just money-at-work. He's working hard to keep his money (on the working iPODs) from a customer who actually returned!
For surely I see the same exchanges with a local woman...

Funny about the quality of HP products. My colleague the other day was singing praises on ALL HP notebooks. I was, "Really?"
Though, for the sake of value-for-money, I settled on a DELL ;) and crossed my fingers...

sapphire wrote:I know exactly how Marita felt about this mess. My monitor went on the blink after less than a month of purchase. Called up Hp service centre, boy did I have a tough time! Went through five monitors in a span of two months. They had the gall to tell me that maybe I was one of those retarded users.

In short, it took about ten phone calls, heated exchange of words which included talking to the attendant, supervisor and manager for me to get a loaner monitor. Almost always they don't have a spare in stock. In such a small country when the excuse given is that the technical engineer is on the other side of town, I just see red! Oh and never buy Hp!

In sharp contrast is the US. I bought a stick of ram in California, tried to make it work on my Hp computer, it went insane. I thought maybe its bad stick. All I had to do was send it to my friend in Cali, didn't even have the bill with me, within a month I got a brand new stick of ram. Its another story that you can't upgrade anything on a Hp machine. :roll:

Isn't Marita's case an example of racism? Lets stop accusing the westerners of racism, we Asians are not far behind. :roll:
Last edited by riversandlakes on Sun, 11 Dec 2005 12:03 am, edited 1 time in total.
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But the world is full of fluffier ones.

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Postby riversandlakes » Sun, 11 Dec 2005 12:03 am

Baron Greenback wrote:Or could it be my irresistible charm? :roll: perhaps not.


You wish 8)
Goatboy will always cherish his former goatgirl.

But the world is full of fluffier ones.

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k1w1
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Postby k1w1 » Sun, 11 Dec 2005 11:12 am

I have received some pretty atrocious service at times too, but on the flip side, my family receive preferential treatment at other times.

At the foodcourt near my work, there is a laksa stall that does the most fabulous laksa ever. Whenever I go there (far too regularly according to my bathroom scales), I am greeted with a huge smile and a happy "hello!" This same person then turns to the other customers, smile all gone, scowls and says "what?" I am then handed my lunch with a "thank you, see you next time, ah?", while the other patrons are blatantly shooed away. :oops:

I have received similar responses from the staff at our local shops and hawker centre, though not quite as blatant as this. Although, to be fair, I hardly ever hear anyone else greet these people with "good morning" or thank them when they have fininshed the transaction. It is also quite common for people to interupt or push into the line (perhaps they think I am just wasting time with the pleasantries). My kids also know not to leave the shop without saying "thank you" - this has been a real hit with the uncles at our local shops, who see us regularly and now know the kids by name... :)

At home, it is normal to ask the person in the shops/supermarket (whereever) how they are (if they haven't already asked you). It's usually pretty sincere - you're expected to answer, and you'd wait for one if you asked first. I thought this was totally normal, and one of the first things I learned to say in Japanese was "hello, how are you?" and said it at the internet cafe, supermarket, on the bus (just as I would have in English)... I thought for a long time that it was my pronunciation and no one could understand me as they just looked totally aghast!

Anyway, my point is that often (note: not always), people in the service industry are treated like crap all day. I'd be rude and surly after a few years of that too.

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Postby Marita » Sun, 11 Dec 2005 12:06 pm

Anyway, my point is that often (note: not always), people in the service industry are treated like crap all day. I'd be rude and surly after a few years of that too.[/quote]

I take your point, I have worked in the service industry and have had to deal with some fairly shitty characters.

But, unfortunately, alot of the time, you only get the required level of service when you start to get stroppy.

Our brand new $8000 plasma TV went on the blink about a month after we bought it. As the shops take no responsibility, I had to deal directly with Samsung, and it took painful hours on the telephone to get them to come and take it away, and give us a replacement while they fixed it. They made it feel like it was somehow my fault that the telly was not working, and that they were doing me an enourmous favour by fixing it. Why?

I booked flights to Phuket on my airmiles, then when I phoned up to pay the tax, they calmly told me that they'd cancelled the flights. Eh? Obviously an error on their part, but I had to spend around 5 hours on the phone, over the course of a week, to get them to reinstate. So frustrating! And again, no apology, or compensation.

Of course there are many many examples of good service. But unfortunately, its the bad ones that stick in your memory.

I hate getting shitty with people, I have been on the other end of the phone and had to deal with stroppy people. But the culture is obviously different here, and if you want the service/product that you've paid for, sometimes you just have to be a bitch!

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Postby Bubbles » Sun, 11 Dec 2005 6:13 pm

It's the same in the UK, the way the public treat retail or service staff. Five years ago I took a part time job in Marks and Spencers, on the tills, for the Christmas period. It was for the company more than anything else (pay is rubbish to be honest) and I loved doing it. I was champion chatter to all and sundry and got 'my little favourite customers' coming back almost daily, mostly to natter with me I think. So different to most of my other jobs. But the way the customers treated you was dreadful....not all, but enough of them.

I've had people, sorry but mostly women, coming through with their goods and not even looking at me.....turning away to chat to a friend and just hovering their credit card in the air, somewhere in the vicinity of my nose.....my answer to this???.....just to sit there smiling till they turned around and then taking the card and saying a sickly sweet 'thankyou madame.' Always got shitty looks then from them....

And what about the people who just chuck their card at you.......it makes you feel like nothing, as if you're so lowly and they think you deserve treatment like that for just doing the job.....I was honestly tempted to jump up and say....'Excuse me, you may think I'm thick but I do have a Masters degree, write novels (ok, unpublished, but what the hell) and have travelled the world you know so stop chucking your plastic at me you stuck up git.'.....of course, I didn't, but believe me I was sorely tempted.

Many of the folk who work in service or retail are doing so because there is nothing else workwise for them, and the majority have worthy life experience and good education. And even if not, why treat them like this? Surely the point is that whatever job it is is done properly?

And this brings me to another point we could discuss............Are we all guilty, in some small way, of seeing and BELIEVING some jobs or professions to be more worthy than others? And do we treat those in some differently to others?

I think we all know the true answer to that, but what do you think? How graceful in acceptance can we be of all job types?

Bubbs.
Rage, rage against the dying of the light.

Dylan Thomas.

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Wind In My Hair
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Postby Wind In My Hair » Sun, 11 Dec 2005 6:17 pm

oh bubbs, i love your posts!


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