Actually, I think Nokia outsources their repair services to a third party. Used to be ACCS, which collapsed so dramatically when Nokia withdrew. Not sure who it is now. But, in general, there are NUMEROUS stories about poor service from their [dis]service company.Eric from the Netherlands wrote:
And yes, they are people, being employed, paid and trained by Nokia, having to enforce Nokia's way of servicing customers.
Here's mine (SonyEricsson though). Got a grey-market Z1010 in the early days of 3G. Pretty soon, it went semi-kaput: in zero-signal 3G zones, it sometimes wouldn't automatically switch over to the 2G network, which meant I was left with basically a brick that couldn't be used at all. Even turning the phone off and on wouldn't help. So I took it to SonyEricsson at Wisma Atria. Right off the bat they said they wouldn't honour the warranty as it wasn't purchased locally. Fine, I expected that, no problem, please go ahead and diagnose the problem. After two weeks, they call and say the "mainboard needs to be replaced". Shucks, I say, how much will that be? The answer?
ONE THOUSAND TWO HUNDRED DOLLARS!!!!!
And the phone, WITHOUT contract-subsidies, was selling at about 800 - 900 in the open market at that time, with a local warranty. Bizarre. 1200 to replace a part when a new phone cost less? WTF???
So I sent it to a business associate in Australia (as the phone was ostensibly still under warranty down under, that being the country of origin). After one month (!), Sony Ericsson returned the phone saying they couldn't find anything wrong with it. Holy cr*p! Look carefully, bozos, if it was okay I wouldn't have sent it all the way down, now would I?
So now I'm waiting for the return of my rather expensive paper-weight.
Moral of the day: don't buy a grey-market phone. At least not an expensive one.