do u have the receipt that they took your handphone in for repair? if yes, then u can go down and make hell for them.Eric from the Netherlands wrote:3 weeks ago I brought in my Nokia 6260 for repair, SD memory card was no longer recognized and lcd screen was dark.
So I bring it to the Nokia Care Center at Wheelock, after queuing for about 45 minutes I was serviced by a friendly agent. It would take 3 - 5 days to repair, I would be called when ready. Sounds ok.
After 1 week I was aorund, so went in and asked about status repair. No one had a clue, records could not be found first, but after 20 minutes, the care center manager assured me I would get a call next week, no problem sir.
Last week, no call. This week, no call. Tried calling them a few times at their 'service' number, no information.
Needless to say I am totally fed up with this total lack of decent and helpful service provided.
Does anyone here experienced the same or does anyone here have suggestions on how to handle this? Any escalation points, or where can I make a complaint and be sure this is taken serious?
Thanks in advance,
Eric
Eric from the Netherlands wrote:3 weeks ago I brought in my Nokia 6260 for repair, SD memory card was no longer recognized and lcd screen was dark.
So I bring it to the Nokia Care Center at Wheelock, after queuing for about 45 minutes I was serviced by a friendly agent. It would take 3 - 5 days to repair, I would be called when ready. Sounds ok.
After 1 week I was around, so went in and asked about status repair. No one had a clue, records could not be found first, but after 20 minutes, the care center manager assured me I would get a call next week, no problem sir.
Last week, no call. This week, no call. Tried calling them a few times at their 'service' number, no information.
Needless to say I am totally fed up with this total lack of decent and helpful service provided.
Does anyone here experienced the same or does anyone here have suggestions on how to handle this? Any escalation points, or where can I make a complaint and be sure this is taken serious?
Thanks in advance,
Eric
Eric from the Netherlands wrote:That's where I exploded. ............... my wife told me she never seen me this angry. I told her all they need to do to get me as angry as this time is to do exactly what they did.
On the way home I bought myself another phone, as a priciple I will no longer use Nokia, I changed to a Motorola V3 (as if that would help...).
Thanks all for sharing your experiences!
I will see if I get a repaired phone or a new phone next week...
Eric
Hoist by your own petard? Maybe there is some merit after all in what the majority say. It wasn't Nokia that treated you badly, it was people. No malice meant, but methinks it's a good time to climb down off the highhorse. One good snipe deserves another....Eric from the Netherlands wrote:Posted: Wed Jul 20, 2005 5:54 pm
My experience anywhere in the world I go is that I get treated better when I am friendly myself, so "guest", take my advice, stopp nagging, smile, treat people indifferent of race and nationality nice and you will be treated nicely eventualy.
All I can say is: it' s my life and welcome to it.Eric from the Netherlands wrote:Does anyone here experienced the same?
Eric
tried the 'friendly smiling' method the first 3 times I went down there sms, obviously it was not the right strategy.sundaymorningstaple wrote:Eric from the Netherlands wrote:That's where I exploded. ............... my wife told me she never seen me this angry. I told her all they need to do to get me as angry as this time is to do exactly what they did.
On the way home I bought myself another phone, as a priciple I will no longer use Nokia, I changed to a Motorola V3 (as if that would help...).
Thanks all for sharing your experiences!
I will see if I get a repaired phone or a new phone next week...
EricHoist by your own petard? Maybe there is some merit after all in what the majority say. It wasn't Nokia that treated you badly, it was people. No malice meant, but methinks it's a good time to climb down off the highhorse. One good snipe deserves another....Eric from the Netherlands wrote:Posted: Wed Jul 20, 2005 5:54 pm
My experience anywhere in the world I go is that I get treated better when I am friendly myself, so "guest", take my advice, stopp nagging, smile, treat people indifferent of race and nationality nice and you will be treated nicely eventualy.
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sms
Can I suggest next time we go down there together bh10y? I will invite you for a nice coffee at Borders' cafe first, then we will pay our visit to Nokia's Careless Center.beenhere10years wrote:All I can say is: it' s my life and welcome to it.Eric from the Netherlands wrote:Does anyone here experienced the same?
Eric
May be it's because I have to get all the things serviced for my husband (shamelessly addicted to having the gadget of the week) and three kids.
May be it because 'they don't build things like they used to'.
The service industry in Singapore looks good, but usually there is some stupid glitch without the slightest bit of apology on the other side. I could write a book but would certainly die of a duodenal ulcer berfore my splashy book tour.
I waited in line at Nokia for 2 hours after the service desk told me I had an awful virus -- which miraculously disappeared when my number was called and I was seen by the technician. Imagine the conversation which ensued.
Oh please. Please don't suggest there will be a next time. Besides I'm a chai tea latte kinda gal.Eric from the Netherlands wrote:Can I suggest next time we go down there together bh10y? I will invite you for a nice coffee at Borders' cafe first, then we will pay our visit to Nokia's Careless Center.![]()
Eric
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