Jean Yip - Bugis

[coffee_queen]

I signed up for a 4-step O3 treatment plus scalp treatment package with the above salon under a certain stylist called A****. Before I signed up for the package, he performed the above treatments on me and emphasized that the benefit of the scalp treatment lies in its relaxing massage technique, which strengthens your scalp and prevent hair loss at the same time....so far so good..
BUT, I made an appointment for colour, trim and my third treatment today. I was punctual, but that certain stylist was occupied with another customer. Hence, I was served by a newbie who did the colouring for me. I was fine with this arrangement as long as he does a proper job. When I am done with the colouring, A**** walked over and asked that newbie to start with the hair and scalp treatment. The scalp treatment is called "Matana". Since its a pretty new treatment, that newbie asked A**** what is it and how to do it? A**** mumbled something about scalp and massage then walked away. So the newbie simply start to apply some cream on my scalp and then the rest of the cream/ampoules on my hair. In the process, A**** came over and asked the newbie if he has massaged my scalp? Then A**** simply run his fingers over my scalp for less than 5 seconds and went off again. After he has finished applying the cream to my hair, the newbie went straightaway to "steam" by hair.

Though I didn't get to enjoy a proper scalp treatment which I have paid for, no damage has been done to my hair. But I felt very cheated and disgusted with A****'s total lack of service and responsibility. Very unprofessional of the company to not train their people properly!

Anyway, after I am done with the treatment, I told the newbie to tell that stylist that I don't want him to trim my hair anymore. I just want to blow dry and leave that damn place. Realising that I was angry, A**** immediately came to take over and said he was busy!!!! But what's the point of making an appointment when they can't even schedule them properly?

Well, they are just lame excuses. I conclude that once they get you to sign a package with them, they will not be motivated to serve you that conscientiously. They would rather spend more time with new walk-in customers whom they can "pressure" into buying a course with them.

Sigh... my question is, do you think I can seek a refund for the unused portion of my package? I have 7 more treatments left and they cost nearly S$1000. I am sick of that place and don't want to be served by that irresponsible stylist anymore. If I go other branches or request another stylist to serve me, I'm afraid the chances of being badly served is even higher since they don't benefit out of doing treatments for me as A**** was the one who made me signed the package?

Has anyone of you encountered similar problem? I wanted to make a complaint to their management, but their website does not have an email address which I can email to. Looks like I have to send by post.

These people must be taught a lesson right? Don't you think it is important for them to deliver what they have promised?

Coffee Queen

[JBJ]

beware of salon package especially those salons which are not reputable or totally unheard of. In the past, especially those in HDB estates, a lot of such package schemes going on with the consumer falls in great disappointment. There are numerous cases of after signing on & pay out totally in cash or credit card for a package deal, such salons either wind up or close down within months which leave customers in a fix. Others change or take over by new management & the new management refuses to honour package deals signed under the old.

don't play play even with "big names" salons. once the money is paid in sizeable amount or full, the service can just slack & slacken each time you visit. best is to consider packages which allow you to pay each time only upon completion of each session. then you can choose to justify if their service is delivered excellently or in proportion to what they promised.

package deal has diminished over the years & i am indeed surprised they are still around in hip areas such as bugis.

you should approach CASE to seek refund or re-service on your behalf.

it will be even better if you name the salon for the benefit of the readers here so that no one walks in the same path as you into the salon for such sub-standard service.

[coffee_queen]

Thank you! Its one of our Singapore's Super Brand... Jean Yip Salon!!

[eleven]

it's so upset to get this kind of treatments. everywhere is the same, including those slimming centers...

you should complain and expect them to do a good job for each and every one of your treatments. you paid so you must get what you should have.

[Coffee_queen]

hmmm... how come the salon's name become xxxx? Anyway, the salon was endorsed by TCS actress J******* T** .
Of course, not every stylist in that salon is bad, cos a handful are very ethical and professional.
But so far I haven't seen any positive reviews for beauty-related services in Singapore, whether it is hair care, body slimming, facial beauty, etc. It seems these industry operators either haven't made the grade or just couldn't be bothered to become world-class service providers. In my opinion, they appear to be eyeing on short term gains and all out to make quick money. Or they were not professionally managed to offer consistent services.

[Coffee_queen]

Thanks, Eleven. I will launch an official complaint once I'm back in Singapore because I am currently on overseas assignment. If I choose to remain silent, these people won't learn. Even if my complaints got thrown out, at least I have done my part. I am sure one day, the "petty" complaints will snowball into critical issues....

[Uh_huh]

Coffee queen,

what is the name of this A*****?

Which part of bugis is this XXXX at? In the bugis shopping center?

I am sad you had this experience and would not want myself in there.....In fact I would not want my family members of 4 sisters going there.

I WILL SPREAD THE WORD!!!!!

[coffee_queen]

Hi Uh_huh,

Thanks! Yes it is located inside Bugis Shopping Centre. A chain store offering hair services, facial and body slimming services, named after the lady boss.
I went to REDS for a hair cut last week and was chatting with the stylist who was formerly from that XXXX salon. According to her, she resigned from that salon because she is very stressed with trying to meet "expectations" to sign up customers for colour/treatment packages. Apparently, this resulted in the stylists "over-promising" and "under-delivering", as their mandate is to push the sale of packages rather than retain customers via consistent service.
Of course not every stylist from that particular salon is unprofessional. But we'd rather be safe than sorry :idea:

[Uh_huh]

Hi Coffee Queen,

understand that nobody knows who you really are in person.

So you are safe.

Who is A****?

I really would like to know, as so would many concerned people (concerned that they would be conned). The establishment pressuring their staff is one thing. The staff willing to lie to their customers is another.

So, please say who A**** is, unless you forgot the name. In which case, no one is safe from this fella.

On the lookout

[coffee_queen]

Hi Uh_huh,

Actually I am least concern about exposing my identity because my experience with that salon which I have related is not fictitious. The stylist is Aaron. He offered very good service on my first two visits. He has the technical skills, but lacks professionalism..which is a pity.

I will not step into that salon at Bugis ever again, but I have to finish up the package first. I intend to visit other branches till then as the package is transferrable.

My advice to all is not to be easily "enticed" to sign up for expensive treatment packages, be it hair, face or body. I am sure you have seen the other "disappointing" experiences related by other forumers.

[sas_himi]

Coffee_Queen,

I know which salon you're talking about. I had a bad experience with the manicurist at the Plaza Singapura's branch (more than a year ago). Left the salon with 4 of my fingers bleeding!

I swear I will never go back to the salon for any treatment any more.

Also heard bad experience shared by my sis-in-law.

[Uh_huh]

Coffee_Queen,

I know which salon you're talking about. I had a bad experience with the manicurist at the Plaza Singapura's branch (more than a year ago). Left the salon with 4 of my fingers bleeding!

I swear I will never go back to the salon for any treatment any more.

Also heard bad experience shared by my sis-in-law.

Bleeding as in, from your cuticle?

Oooooww.........right blood running down your fingers after being roughly scraped by blunt and dirty instruments?...

Why do people do these things to others???

[sas_himi]

Uh_huh,

I guess the cutter was blunt. And what made me angrier was the way the girl behaved; as if it wasn't her fault. She should have be more careful after she saw my first finger bleeding, i thought. But she did not!

I saw the lady boss at the counter but didn't want to create a scene. Sigh.

Coffee_Queen,

I know which salon you're talking about. I had a bad experience with the manicurist at the Plaza Singapura's branch (more than a year ago). Left the salon with 4 of my fingers bleeding!

I swear I will never go back to the salon for any treatment any more.

Also heard bad experience shared by my sis-in-law.

Bleeding as in, from your cuticle?

Oooooww.........right blood running down your fingers after being roughly scraped by blunt and dirty instruments?...

Why do people do these things to others???

[Uh_huh]

HAIL! HAIL! HAIL and KIIILLLLLLL!!!!!

Take it as a lesson learnt. Learn to fight....for your right.....

Don't give a shit about creating a scene. Its your finger, and their LACK OF SKILL. They should be punished, they should have refunded your money.

And if it was a free trial, they should at least tell you their phone number so that I can call them.

On the lookout for Bastards!!! It keeps my dog busy!!!!

[hairday]

They hard-sell during the my hair treatment, 1) Telling you your hair is dry, to use this and that cream to keep it soft 2) then they sell your their shampoos and conditoners. 3) Then you will take out their catalogue to ask you to sign up their $750 package for better savings 4) Then they will ask you to do additional treatments when you are already doing another service...typical hard-selling, I was very much turned off and restless when they kept pushing me to buy this and that...quite disappointing.

But overall treatment turned out alright, just have to say NO to anything they try to sell you.