Lazada refund system

[abbby]

Is this some kind of joke when merchant sends you defective product, you request a refund, and that requires sellers approval? Why do we need their approval for sending us something that's faulty?

[x9200]

Is this some kind of joke when merchant sends you defective product, you request a refund, and that requires sellers approval? Why do we need their approval for sending us something that's faulty?

For local sellers only (unless something changed within last few weeks). That's why I practically stopped buying anything from Singapore sellers on Lazada. And the whole claim/refund process is here rather vague, at least too me. Who what when refunds, who makes what decisions, timeline etc. etc. Also, from my experience, less problems with China sellers than with the local ones. If I had to estimate a trouble ratio (when something is wrong with the purchase), that would be like 30% from local seller purchases and 5% from China. This adds a lot to the trouble while combined with the Lazada approach to extra protect local sellers.

[abbby]

I find it strange, that buyer will need to discuss for options when applying for refund and the final decision lies with the seller. There's no protection for the buyers. I bought the item from Singapore seller, apparently it was a China seller based in Singapore. They replied in Chinese when I tried to message them for refund. Quite a headache buying from these online shops lately.

[x9200]

I find it strange, that buyer will need to discuss for options when applying for refund and the final decision lies with the seller. There's no protection for the buyers. I bought the item from Singapore seller, apparently it was a China seller based in Singapore. They replied in Chinese when I tried to message them for refund. Quite a headache buying from these online shops lately.

The final decision is/may be from Lazada (unless one missed some deadlines). At some point you should be able to escalate the claim to be "judged" by Lazada staff, but as I said earlier, too much trouble, not sufficiently transparent etc etc. and the local sellers practically always reject the claim or stretch response time to the limit, even if their failure (or worse) is painfully obvious. My experience at least. Simply not worth my time.

[abbby]

I find it strange, that buyer will need to discuss for options when applying for refund and the final decision lies with the seller. There's no protection for the buyers. I bought the item from Singapore seller, apparently it was a China seller based in Singapore. They replied in Chinese when I tried to message them for refund. Quite a headache buying from these online shops lately.

The final decision is/may be from Lazada (unless one missed some deadlines). At some point you should be able to escalate the claim to be "judged" by Lazada staff, but as I said earlier, too much trouble, not sufficiently transparent etc etc. and the local sellers practically always reject the claim or stretch response time to the limit, even if their failure (or worse) is painfully obvious. My experience at least. Simply not worth my time.

Totally agree, if it's a product I can get at the shop, I'll rather make a trip. The refunds are just so tedious

[brownbye]

I also find this absurd and sometimes a bit unsatisfying ahaha