- Removal of links in emails and text from banks
- Less than $100 limit for transaction notifs to customer
- 12 Hr delay before activation of new soft token on mobile device (this would be very useful for customers to have enough time to make report)
- Notification via email/call if there is a request to change customer contact details (very good !)
- Cooling off period before making key account changes
- Dedicated teams to handle customer feedback for fraud (should have done this 100 yrs ago!)

