Requesting apology is a weird request but then nobody knows how exactly was the communication between you and the company, what you wrote, what you said etc. It's your fault indeed to provide wrong address. If you had some delivery options that included tracking and you deliberately chose the cheapest available with no tracking (SGD2.5 more?) well, hard to blame them for this one neither. Actually with no tracking if they play nasty, they could probably claim they never got it back with low risk of proving them otherwise. And yes, they could charge you for packing, shipment, admin... easily SGD10-15? So what to do? Perhaps suggest you cover the logistics and request refund for the rest with no further weird requests? Better use some different wording thoughWuXiaoDao wrote: ↑Wed, 18 Nov 2020 1:11 pmHi everyone,
Hope you and your family are safe in COVID, I would like to share with you my terrible online shopping experience with ink555, I hope this will not upset you but just be cautious when doing business with them next time.
I listed the process below, I promise every word is real:
- 09/09/2020, saw very attractive ads of ink555, their ink price is really cheap, since I use printer a lot, I made the order online;
- 18/09/2020, 10 days passed, haven’t received the ink, a bit worried about the logistics, contact ink555 via whatsapp.
----- Ink555 said there’s no way to track the delivery. I just need to wait.
- 20/09/2020, realized I forgot to write unit number when making the ink purchase, checked with ink555.
----- They told me to wait for the parcel to be returned to them.
- 28/09/2020, Checking with ink555 if they have received the returned parcel, the answer is no.
----- The seller (ink555) told me I should be responsible for it, it’s not their fault. They sent it with SingPost. Meanwhile, I needed ink for printing, so I purchased from other sites.
- 11/10/2020, Checking with ink55 if they have received the returned parcel, the answer is no.
----- They said it’s your own choice to deliver via SingPost, it’s not their responsibility to track it. At this time, I’ve already got my new ink from other sellers.
- 20/10/2020, Checking with ink555 if they received the returned parcel, no reply.
- 30/10/2020, Checking with ink555 if they received the returned parcel, no longer reply.
- Early Nov 2020, since I can no longer contact ink555, I tried to contact case singapore, I requested them to help contact ink555 and coordinate. I submitted the request online, can not remember the date, but it’s not important.
- 18/11/2020, Got reply from ink555, they said they can refund, with the prerequisites I need to go to their store in person and apologize to them.
The reason they asked to apologize is that I mentioned case singapore, they stopped to reply to my email, they didn't admit it.
I feel like they really need that S$40, so placed an impossible prerequisites for refund - Asking a buyer who lost S$40 to apologize in their own store, is there anything more shameful than this?
I’ve been doing online shopping for many year, my understanding is that if the parcel is not delivered, it goes back to the sender, and the e-commerce shop should be responsible to track the status of delivery not the buyer, even if I missed to fill in the unit number, they should re-send it (of course, I can pay extra logistic cost) or refund me, rather than asking me to apologize in their store. What am I doing wrong? Request case singapore to contact you when I can not? Telling the truth to case singapore? Or Am I wrong just because of the purchase at your website, yes, it’s a big mistake.
Any thoughts are welcome, I’ll read carefully.
I think I know where you from.WuXiaoDao wrote: ↑Wed, 18 Nov 2020 6:45 pmRe:abby
Thanks for the reply.
Perhaps I've used to excellent customer service in my home country, and can not live with this "terrible" experience, in the place where I'm from, if the address is missing or wrong, seller will resend and cover the logistic cost, and that's kind of considered as a default option by me for many years. I have to admit e-commerce in SG is not as advanced as I imagined.
may be due to I didn't go and questioning them why they dont follow instruction.
Your reviews to their service and product would be the key, to whether they can survive in a high pressure competition, and that's the reason no seller/delivery would be even thinking to challenge your request.therat wrote: ↑Thu, 19 Nov 2020 8:49 ammay be due to I didn't go and questioning them why they dont follow instruction.
Those in the storage box, I think after 24 or 72 hrs if no one pick up. The delivery guy will took back.
And I file for refund since I didn't receive the item.
Only 1 of them refused to refund and said s/he will send again.
You are the first one to say this. I personally feel happy with the e-commerce in SG and I feel it is good enough. When you chose to get delivery with unregistered parcel, the risk is with you. You had missed the unit number and it is an unregistered parcel. While I agree that the seller has to be honest and refund, the seller can still claim he didn't receive it and it was delivered to some address as per what you had mentioned.
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