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Terrible experience and S$40 lost with ink555

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WuXiaoDao
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Terrible experience and S$40 lost with ink555

Post by WuXiaoDao » Wed, 18 Nov 2020 1:11 pm

Hi everyone,

Hope you and your family are safe in COVID, I would like to share with you my terrible online shopping experience with ink555, I hope this will not upset you but just be cautious when doing business with them next time.

I listed the process below, I promise every word is real:

- 09/09/2020, saw very attractive ads of ink555, their ink price is really cheap, since I use printer a lot, I made the order online;
- 18/09/2020, 10 days passed, haven’t received the ink, a bit worried about the logistics, contact ink555 via whatsapp.
----- Ink555 said there’s no way to track the delivery. I just need to wait.
- 20/09/2020, realized I forgot to write unit number when making the ink purchase, checked with ink555.
----- They told me to wait for the parcel to be returned to them.
- 28/09/2020, Checking with ink555 if they have received the returned parcel, the answer is no.
----- The seller (ink555) told me I should be responsible for it, it’s not their fault. They sent it with SingPost. Meanwhile, I needed ink for printing, so I purchased from other sites.
- 11/10/2020, Checking with ink55 if they have received the returned parcel, the answer is no.
----- They said it’s your own choice to deliver via SingPost, it’s not their responsibility to track it. At this time, I’ve already got my new ink from other sellers.
- 20/10/2020, Checking with ink555 if they received the returned parcel, no reply.
- 30/10/2020, Checking with ink555 if they received the returned parcel, no longer reply.
- Early Nov 2020, since I can no longer contact ink555, I tried to contact case singapore, I requested them to help contact ink555 and coordinate. I submitted the request online, can not remember the date, but it’s not important.
- 18/11/2020, Got reply from ink555, they said they can refund, with the prerequisites I need to go to their store in person and apologize to them.
The reason they asked to apologize is that I mentioned case singapore, they stopped to reply to my email, they didn't admit it.

I feel like they really need that S$40, so placed an impossible prerequisites for refund - Asking a buyer who lost S$40 to apologize in their own store, is there anything more shameful than this?

I’ve been doing online shopping for many year, my understanding is that if the parcel is not delivered, it goes back to the sender, and the e-commerce shop should be responsible to track the status of delivery not the buyer, even if I missed to fill in the unit number, they should re-send it (of course, I can pay extra logistic cost) or refund me, rather than asking me to apologize in their store. What am I doing wrong? Request case singapore to contact you when I can not? Telling the truth to case singapore? Or Am I wrong just because of the purchase at your website, yes, it’s a big mistake.

Any thoughts are welcome, I’ll read carefully.

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x9200
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Re: Terrible experience and S$40 lost with ink555

Post by x9200 » Wed, 18 Nov 2020 2:48 pm

WuXiaoDao wrote:
Wed, 18 Nov 2020 1:11 pm
Hi everyone,

Hope you and your family are safe in COVID, I would like to share with you my terrible online shopping experience with ink555, I hope this will not upset you but just be cautious when doing business with them next time.

I listed the process below, I promise every word is real:

- 09/09/2020, saw very attractive ads of ink555, their ink price is really cheap, since I use printer a lot, I made the order online;
- 18/09/2020, 10 days passed, haven’t received the ink, a bit worried about the logistics, contact ink555 via whatsapp.
----- Ink555 said there’s no way to track the delivery. I just need to wait.
- 20/09/2020, realized I forgot to write unit number when making the ink purchase, checked with ink555.
----- They told me to wait for the parcel to be returned to them.
- 28/09/2020, Checking with ink555 if they have received the returned parcel, the answer is no.
----- The seller (ink555) told me I should be responsible for it, it’s not their fault. They sent it with SingPost. Meanwhile, I needed ink for printing, so I purchased from other sites.
- 11/10/2020, Checking with ink55 if they have received the returned parcel, the answer is no.
----- They said it’s your own choice to deliver via SingPost, it’s not their responsibility to track it. At this time, I’ve already got my new ink from other sellers.
- 20/10/2020, Checking with ink555 if they received the returned parcel, no reply.
- 30/10/2020, Checking with ink555 if they received the returned parcel, no longer reply.
- Early Nov 2020, since I can no longer contact ink555, I tried to contact case singapore, I requested them to help contact ink555 and coordinate. I submitted the request online, can not remember the date, but it’s not important.
- 18/11/2020, Got reply from ink555, they said they can refund, with the prerequisites I need to go to their store in person and apologize to them.
The reason they asked to apologize is that I mentioned case singapore, they stopped to reply to my email, they didn't admit it.

I feel like they really need that S$40, so placed an impossible prerequisites for refund - Asking a buyer who lost S$40 to apologize in their own store, is there anything more shameful than this?

I’ve been doing online shopping for many year, my understanding is that if the parcel is not delivered, it goes back to the sender, and the e-commerce shop should be responsible to track the status of delivery not the buyer, even if I missed to fill in the unit number, they should re-send it (of course, I can pay extra logistic cost) or refund me, rather than asking me to apologize in their store. What am I doing wrong? Request case singapore to contact you when I can not? Telling the truth to case singapore? Or Am I wrong just because of the purchase at your website, yes, it’s a big mistake.

Any thoughts are welcome, I’ll read carefully.
Requesting apology is a weird request but then nobody knows how exactly was the communication between you and the company, what you wrote, what you said etc. It's your fault indeed to provide wrong address. If you had some delivery options that included tracking and you deliberately chose the cheapest available with no tracking (SGD2.5 more?) well, hard to blame them for this one neither. Actually with no tracking if they play nasty, they could probably claim they never got it back with low risk of proving them otherwise. And yes, they could charge you for packing, shipment, admin... easily SGD10-15? So what to do? Perhaps suggest you cover the logistics and request refund for the rest with no further weird requests? Better use some different wording though :)

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abbby
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Re: Terrible experience and S$40 lost with ink555

Post by abbby » Wed, 18 Nov 2020 5:19 pm

To be honest, if I had forgotten to include the unit number, I wouldn't want to pursue it further as this is no fault of the seller. And it's really not a huge amount for the trouble to go through CASE. In any case, cheap inks could be recycled cartridges that are refilled and sold. I would usually buy ink cartridges only from the brand distributors ie: dell ink from dell and not other sources.

If I were you I would just drop the whole matter and let it rest.
The secret of life is honesty and fair dealing. If you can fake that, you've got it made. - Groucho Marx (1890-1977)

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WuXiaoDao
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Re: Terrible experience and S$40 lost with ink555

Post by WuXiaoDao » Wed, 18 Nov 2020 6:45 pm

[I can not imagine it's 2020, the forum is still using bbcode... to format forum posts]
Re:x9200

Thanks for the replies and share your opinions.

I'm doing online shopping for years, if the address is not deliverable, the parcel will be returned to sender, instead of throwing away by SingPost.

The fact is, this thing has been 2 months, ink555 never said they got the parcel back and that's it, I even don't know if they send it or not, since no way to track at all. I've tried to contact them, they replied at the beginning then became not responding. I would say that's not what a responsible seller did.

I can cover the logistic cost, but that's not an option for me, ink555 never give me any option except asking me to apologize. The reason they asked this I've already mentioned, I told case SG I lose connection with ink555, but they are not happy with that, they said they replied every of my message, which is not true.

Honestly S$40 will affect nothing in my life, but the attitude they show to customer upset me, I feel like I need to speak out and I hope others won't experience same as me. ink555 is definitely not suggested for purchase ink.

Re:abby

Thanks for the reply.

Perhaps I've used to excellent customer service in my home country, and can not live with this "terrible" experience, in the place where I'm from, if the address is missing or wrong, seller will resend and cover the logistic cost, and that's kind of considered as a default option by me for many years. I have to admit e-commerce in SG is not as advanced as I imagined.

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Re: Terrible experience and S$40 lost with ink555

Post by therat » Wed, 18 Nov 2020 7:24 pm

WuXiaoDao wrote:
Wed, 18 Nov 2020 6:45 pm
Re:abby

Thanks for the reply.

Perhaps I've used to excellent customer service in my home country, and can not live with this "terrible" experience, in the place where I'm from, if the address is missing or wrong, seller will resend and cover the logistic cost, and that's kind of considered as a default option by me for many years. I have to admit e-commerce in SG is not as advanced as I imagined.
I think I know where you from.

I did taobao purchase and specially indicate "Put at Hotel front desk" I even ask the hotel front desk personal to write the instruction in their local language.
In the end, 80% went to put in their storage box and ask me to use pin to open. Hello.. I dont have local phone number. That's why I want them to put at Hotel front desk.

I also surprise such an advanced e-commerce cannot follow basic instruction.

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WuXiaoDao
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Re: Terrible experience and S$40 lost with ink555

Post by WuXiaoDao » Wed, 18 Nov 2020 10:20 pm

Sorry to hear that, but at least you didn't lose any money and no one asked you to apologize.

If you lose, you can always ask taobao to repay you any time, have seen this anywhere in SG?

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Re: Terrible experience and S$40 lost with ink555

Post by therat » Thu, 19 Nov 2020 8:49 am

WuXiaoDao wrote:
Wed, 18 Nov 2020 10:20 pm
Sorry to hear that, but at least you didn't lose any money and no one asked you to apologize.

If you lose, you can always ask taobao to repay you any time, have seen this anywhere in SG?
may be due to I didn't go and questioning them why they dont follow instruction.
Those in the storage box, I think after 24 or 72 hrs if no one pick up. The delivery guy will took back.
And I file for refund since I didn't receive the item.
Only 1 of them refused to refund and said s/he will send again.

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WuXiaoDao
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Re: Terrible experience and S$40 lost with ink555

Post by WuXiaoDao » Thu, 19 Nov 2020 11:12 am

therat wrote:
Thu, 19 Nov 2020 8:49 am
WuXiaoDao wrote:
Wed, 18 Nov 2020 10:20 pm
Sorry to hear that, but at least you didn't lose any money and no one asked you to apologize.

If you lose, you can always ask taobao to repay you any time, have seen this anywhere in SG?
may be due to I didn't go and questioning them why they dont follow instruction.
Those in the storage box, I think after 24 or 72 hrs if no one pick up. The delivery guy will took back.
And I file for refund since I didn't receive the item.
Only 1 of them refused to refund and said s/he will send again.
Your reviews to their service and product would be the key, to whether they can survive in a high pressure competition, and that's the reason no seller/delivery would be even thinking to challenge your request.

If you question them, they will try their best to commit to your request, the only thing you need to do is to clearly communicate your instructions, e.g. "If you don't deliver the parcel to hotel front desk, I'll put this in the review and give you a 1 star rating, since I can not get it in the locker. " I'm pretty sure no deliver guy would put in the locker anymore.

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Re: Terrible experience and S$40 lost with ink555

Post by therat » Thu, 19 Nov 2020 11:50 am

how I know they dont follow instruction :-k

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Re: Terrible experience and S$40 lost with ink555

Post by PNGMK » Thu, 19 Nov 2020 2:27 pm

Don't buy cheap ink. It wrecked my previous printer.
I not lawyer/teacher/CPA.
You've been arrested? Law Society of Singapore can provide referrals.
You want an International School job? School website or http://www.ISS.edu
Your rugrat needs a School? Avoid for profit schools
You need Tax advice? Ask a CPA
You ran away without doing NS? Shame on you!

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Re: Terrible experience and S$40 lost with ink555

Post by singaporeflyer » Thu, 19 Nov 2020 10:55 pm

WuXiaoDao wrote:
Wed, 18 Nov 2020 6:45 pm
I have to admit e-commerce in SG is not as advanced as I imagined.
You are the first one to say this. I personally feel happy with the e-commerce in SG and I feel it is good enough. When you chose to get delivery with unregistered parcel, the risk is with you. You had missed the unit number and it is an unregistered parcel. While I agree that the seller has to be honest and refund, the seller can still claim he didn't receive it and it was delivered to some address as per what you had mentioned.

How will it reach the seller, if in case it was delivered to someone? In this case I think the mistake is partly on your side also as you chose unregistered and not trackable parcel.

If you had done the same with a trackable parcel, then the scenario is totally different.

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