Max Headroom wrote: ↑
Fri, 01 May 2020 12:19 pm
It's been baffling me for 15 years. When I arrived from Europe all those years ago, most of SME there was already online and doing brisk business. I assumed that a much younger and more wired country like Singapore would be way ahead.
I think this was about the culture... many locals preferred to touch the items (see them first hand) before buying them. I also had the impression they wanted to be convinced by the selling staff the choice they made was right.
For me it was also about the culture: the problem of selling semi-used goods and having no control whatsoever when the items were going to arrived - more protective pro-consumer law / instruments are also relatively new to Singapore.
Now, when some critical mass for the on-line retailers is already reached these problems are not that common but still around.
And there are other problems (reliability) and they get actually worse. Covid19 made them amplified.