Delivery of item from retailer in SG did not arrive - what to do ?

[TomW]

Dear All,

Seeking your advise on the following topic:

4th of April
Ordered fan + vacuum-cleaner online from a multi-national retailer here in SG, paid via credit card. Both items were labeled as 'in stock'.

7th of April
Fan arrived yet not the vacuum-cleaner which has been crossed-off the bill and labeled as 'canceled'

12th of April
Contacted customer service via email - no reply

20th of April
Contacted customer service again via email - no reply
The money for the non-delivered vacuum-cleaner has not been booked-back on my account

Next steps
What are my options - no-one is picking-up the customer service landline and emails do not seem to get replied which is probably due to CB.
Should I just wait until 2nd of June - or is it possible to reverse my credit card payment ?

Thanks for your support !

[x9200]

Dear All,

Seeking your advise on the following topic:

4th of April
Ordered fan + vacuum-cleaner online from a multi-national retailer here in SG, paid via credit card. Both items were labeled as 'in stock'.

7th of April
Fan arrived yet not the vacuum-cleaner which has been crossed-off the bill and labeled as 'canceled'

12th of April
Contacted customer service via email - no reply

20th of April
Contacted customer service again via email - no reply
The money for the non-delivered vacuum-cleaner has not been booked-back on my account

Next steps
What are my options - no-one is picking-up the customer service landline and emails do not seem to get replied which is probably due to CB.
Should I just wait until 2nd of June - or is it possible to reverse my credit card payment ?

Thanks for your support !

Contact the bank that issued your credit card or CASE.
Here is a little guide: https://www.case.org.sg/pdf/Chargeback% ... sumers.pdf

[TomW]

Thanks a lot for your advise - will follow-up with the bank