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Delivery of item from retailer in SG did not arrive - what to do ?

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TomW
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Delivery of item from retailer in SG did not arrive - what to do ?

Post by TomW » Wed, 22 Apr 2020 7:14 pm

Dear All,

Seeking your advise on the following topic:

4th of April
Ordered fan + vacuum-cleaner online from a multi-national retailer here in SG, paid via credit card. Both items were labeled as 'in stock'.

7th of April
Fan arrived yet not the vacuum-cleaner which has been crossed-off the bill and labeled as 'canceled'

12th of April
Contacted customer service via email - no reply

20th of April
Contacted customer service again via email - no reply
The money for the non-delivered vacuum-cleaner has not been booked-back on my account

Next steps
What are my options - no-one is picking-up the customer service landline and emails do not seem to get replied which is probably due to CB.
Should I just wait until 2nd of June - or is it possible to reverse my credit card payment ?

Thanks for your support !

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x9200
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Location: Singapore

Re: Delivery of item from retailer in SG did not arrive - what to do ?

Post by x9200 » Thu, 23 Apr 2020 12:07 pm

TomW wrote:
Wed, 22 Apr 2020 7:14 pm
Dear All,

Seeking your advise on the following topic:

4th of April
Ordered fan + vacuum-cleaner online from a multi-national retailer here in SG, paid via credit card. Both items were labeled as 'in stock'.

7th of April
Fan arrived yet not the vacuum-cleaner which has been crossed-off the bill and labeled as 'canceled'

12th of April
Contacted customer service via email - no reply

20th of April
Contacted customer service again via email - no reply
The money for the non-delivered vacuum-cleaner has not been booked-back on my account

Next steps
What are my options - no-one is picking-up the customer service landline and emails do not seem to get replied which is probably due to CB.
Should I just wait until 2nd of June - or is it possible to reverse my credit card payment ?

Thanks for your support !
Contact the bank that issued your credit card or CASE.
Here is a little guide: https://www.case.org.sg/pdf/Chargeback% ... sumers.pdf

TomW
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Posts: 2
Joined: Wed, 22 Apr 2020 6:58 pm

Re: Delivery of item from retailer in SG did not arrive - what to do ?

Post by TomW » Sat, 25 Apr 2020 11:42 am

Thanks a lot for your advise - will follow-up with the bank

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