Customers belong to contractors and abuse me for more than a year. Because of the nature of the project and the enthusiasm of the Brazilian people, the work is also romantic, and the efficiency is comparable to that of a snail.
First half of the year: inquiries, contact quotations, various tracking, various investigations, sns, interaction, customers are not birds of my own
In the second half of the year, customers suddenly changed their plans and all kinds of data came back again. After that, invitation letter + factory visit + application demonstration + watching the ball game + nice meal + small gifts
Customers said they would place orders in August, but the matter is not so simple at all, because they have not used such equipment in their country, many engineers are very excluded, worried about installation, maintenance and operation. What's more, they think that China is still China 20 years ago, tell me don't like to make in China directly! ________ The client said he was sorry. He thought these people were ignorant but said they were powerless.
During this period, many videos were prepared to provide customers with information to help them persuade those engineers.
After several nights of tossing and turning, I think the problem is not made in China, but their fear of this new thing, and then from this point of view hint to encourage them, your choice is not wrong!!!
As the "Solution Grocery Store" said: In fact, all the people who struggle to make choices have answers in their hearts. Consulting just wants to get the choices they prefer.
With the cooperation of customers, the documents I provided were notarized twice locally.
Finally, all the problems were solved and the approved file was received.
You think customers are making weird payments here?
NO!
In the middle, after delivery reminder + new price update in 2019, change to price increase reminder (give the customer a deadline)+Often nothing to amuse the customer.
Customer originally said that 2.1 payment, but told him that by this time we have a holiday, deposit is useless, unable to prepare materials, proposed 20-25 arrangement. So the customer said that he can 25 from his company advance payment! No contact after that!
Customer deposit was received on the 28th, and now the customer has been so quiet... Thank you for your trust.
Summary: 1. Let customers remember you and trust you
2. Be enthusiastic with enthusiastic people, business with business people, and keep up with customers.
3. It is suggested that after visiting the factory, the engineering machinery should take customers to the factory where your equipment is used, so that they can have a more three-dimensional understanding of how to use it and how to match it.
4. Persuade clients to provide evidence
5. Put pressure on good customers (tender and kind as first love)