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customer experience

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mmmaweiyuan
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customer experience

Postby mmmaweiyuan » Mon, 01 Apr 2019 4:36 pm

I have been doing foreign trade for more than two years. I have contacted many customers and met many unexpected events. No matter what kind of situation I encounter, I believe that as long as you persevere hard, you will be able to achieve success one day. Today, I want to share with you my previous experience of following up customer inquiries. This is my personal experience. I want to tell you not to give up easily. Customers need you to follow up.



Last year I switched to my current company. Because of the different industries, everything has to start all over again. I don't have any customer resources on hand. The most difficult thing is that before this company did not do foreign trade, but did domestic trade. Now the boss wants to develop in foreign trade. So the company only has me as a foreign trade salesman. I undertake all the responsibilities of the foreign trade department. I need to do the foreign trade part.



At that time, I was under a lot of pressure, but I hope to exercise myself through this opportunity, which is why I promised to come to this company. If I did, promotion and salary increase would be affirmative, and I could make great progress myself. I use all the available time to work, without a customer resource, I do my own platform, to find their own customer development. At that time, it happened to be the so-called off season of foreign trade. Most of the places at home and abroad were in high temperature. It was pitiful to receive few inquiries from customers.



After August, the weather turned slightly cooler. I also sent a lot of development letters over the past two months. Slowly, I began to have some effective inquiries. Someone finally asked me for an offer, but this customer is not the target customer, he and we are peers, he received the order and then asked us to do, and then take back to sell, in order to make some profits, anyway, I am very happy to have such a foreign peer to come to my door. Soon someone from their side came to open the factory, but this time they were not very satisfied with the factory, I think the customer's reaction may be that our factory is relatively small, when he left, he just purchased some small accessories.



The customer obviously ignored me when he went back to the factory. No matter how I sent Skype to him, he just answered perfunctorily and sometimes did not return information. I must be particularly unwilling to find a customer. The company is struggling with me alone. When the next customer loses this customer, I don't know when. Maybe the foreign trade department of our company can't do it at that time. So I contact the customers every three or five times, send texts and make phone calls. No matter whether the customers want to talk to me or not, I can't give up first. It was with this idea that I persisted for more than two months.



Two months later, the customer finally told me the reason. My persistent spirit touched him. He told me that the size of our factory could not meet their requirements. But I always had a good attitude and was very professional about the products. He could not deny our company because of the size of the factory. So he was willing to give us a small order to try. After I waited for a month, the customer really went down. In fact, I was really happy at that time. After waiting for a month, I thought the client was just talking about it casually.

mmmaweiyuan
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Posts: 17
Joined: Thu, 21 Mar 2019

Re: customer experience

Postby mmmaweiyuan » Tue, 02 Apr 2019 3:04 pm

This customer is a real foreign trade customer. After I sent him a development letter, I received his inquiry very soon. He asked me to quote a price for a product. After the quotation was finished, the customer had no news at all. This is the same as all foreign trade stories, but he was not bloody at all, because the customer did not give me any response because of my repeated inquiries. I called the customer, the customer asked me to add skype, after I added skype, the customer did not take care of me, I think the customer is to see me call in the past embarrassed to refuse me, so casually perfunctory me!



Anyway, after adding Skype friends, I often chat with customers, who seldom reply to me, or even for a period of time completely do not reply. Strange is that every time a customer replies to me, he will ask me for some company introduction, verification reports to show him, I suspect that this person is a liar, how to repeatedly ask for these information, and finally found that because the customer completely did not impress me, every time he replies to me, he communicates with any customer, first of all, their information.



I also know that the customer has found a domestic company to be their supplier, what he did is the product he quoted me last time, but I think our company has its own factory, the price must be competitive, depending on whether the customer would like to place an order for us. One day, I sent a message to the customer that I am sorry that I did not succeed in arousing the customer's interest. When the customer asked me the reason, I said that because he had not answered my information and asked me for quotation, he always chatted with the customer half-jokingly and half-seriously.



To borrow a sentence from Liu Qian, the following is the moment to witness the miracle, and I don't know what happened to the customers. He said that he had a product to purchase and asked me to quote him quickly. After I quoted, the customers slightly returned the price and then said yes. Then he told me that he would place an order for me next Friday. I can't believe it. Happiness comes too suddenly.



But later, because of the payment methods that we negotiated for a long time, it was about a month later that the contract was formally signed. At that time, we were worried that the customer was playing with me. After all, after such a long follow-up, we took it down. My so sad sentence really worked. It really took a long time, and eventually a good result was achieved.



Our company has been focusing on domestic trade. With my persistence, the boss has more confidence in the Ministry of Foreign Trade. Later, the boss recruited an experienced supervisor, and our Ministry of Foreign Trade began to recruit several people one after another. Now I am not alone in the battle, and I have become a foreign trade manager as I wish. I am very satisfied with my two years of graduation. 。

mmmaweiyuan
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Posts: 17
Joined: Thu, 21 Mar 2019

Re: customer experience

Postby mmmaweiyuan » Wed, 03 Apr 2019 6:00 pm

I developed four valid customers at one go (just checked email records), four of which are of different significance to me personally.

The first is a British customer from a completely different industry. He ordered me an outsourced product from our company, which can be used in combination with our company's products or separately.

In fact, this customer only ordered two samples (one of which was quickly destroyed) from me. In order to cooperate with this product, he also sent me his new application design. This simple illustration gives me a very important inspiration: the original outsourced product can be bought by a completely layman to process and resell! When the customer finds the sample has problems, he still confidently tells me that as long as the next goods do not have problems, we can certainly promote more and better cooperation. These are the flames of hope.



The second one is still a British customer. It's our real professional customer. He also ordered the same product from the above customers, but did not make a formal order. After ordering the sample, he ordered another sample every other year, keeping a simple contact between them. This customer has played a very important role in my psychology, and he has strengthened my confidence in the future of this product in the market from the beginning.



Combining the feedback from these two customers, I have reason to believe that a product with good prospects for both professional and non-professional customers must have something to do.



The third customer is a Chilean, professional customer. Speaking Spanish, English is very common. As can be seen from his email, too many "inverted sentences" are used.

He doesn't have many problems. He may be limited by language. It's so easy to place an order without many e-mails coming and going. To be such customers and friends in foreign trade all over the world, we will be developed! ___________



He received our products before Christmas and applied them to engineering after Christmas. Everyone was very happy when the cooperation began. This was one of the few clients that I maintained a "long-term" cooperation with during that period. He basically contributed more than half of my income next year. Without this customer, I could not start a full-time SOHO later.



The fourth customer comes from Israel and is also a professional customer. When I came on stage, I was very professional. From the mainframe to the supporting equipment, he could say it all over. Then he asked me questions. I had to consult {Sanitized by moderator} before I could answer him (this is one of the benefits of EMAIL). On the whole, he was satisfied. After 1, 20 days of communication, he made a request that I had never dealt with before: to be the sole agent of our company in Lebanon, Palestine and Israel! I'm both nervous and excited, and this can also be wow! ___________ Summarize four elements: 1. Agency period, 2. Agency tasks (volume or total value of goods), 3. Task deposit, 4. Exclusive agency preferential measures.

After checking these, I responded to the guest, and expressed to him that we welcome the cooperation of sole agent, and also initially put forward the agency requirements, that is, the above four points. He had no objection to point 1.4, but expressed his concern about the agency and the task deposit. Then he started bargaining. He depressed himself by saying that he had a small population and a small business, demanding lower tasks and deposits; I quickly raised him by saying that Israel was rich and strong, with a high standard of living and strong consumption, and was trying to maintain the tasks and deposit requirements. Finally, I gave in with kindness. We agreed to sign the sole agency contract with the unanimous agreement to grant Israel agency only and to adjust the task deposit fee from $5,000 to $3,000.


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