What was your trauma with SAM?
I thought the new SAM kiosk looked quite good, and was pretty straight forward. I had not tried the other services though.
If all goes well, sing post is great.
Try getting help, if something goes wrong, you seriously consider committing suicide.
Example. Their Mail re direct had problem and asked help as all mails were still going to the older address
Solution by the then Philippine call centre?
Can we arrange a refund? You can request the old address to hold your mails.
Excellent idea. Great service, right? So who is the other postal company in Singapore?
Another one. Transaction done by SAM. Payment not received by the other party.
Quoted receipt no, date, time.
The call centre requested proof that the other party produce proof the payment was not received..
As the SAM machine I used doesn't show any transaction of the amount at the time.
So who took my money? And who printed out the receipt?
Don't get me started on the registered and parcels.
Even when the door is open they will chuck the note saying you are not at home.
Maybe SOP doesn't include ringing the bell.