lisalynx wrote:
[...]
Boy was that a mistake!!!! So far, they have managed to botch up 2 orders, delivering half of what was ordered, then giving some rubbish story about the items no longer being available... but it didn't stop them from charging me for ALL items!!!
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What can I say. Happened to me as well. Shortly after arrival to Singapore, I ordered a lot of things at FairPrice online. The delivery guy came, I paid and then checked everything. The most important things I counted on: still water and washing powder were not there! 6 items at total price of 25$ were missing. So They promised to deliver 4 out of 6 they have in stock and refund the difference in cash. The delivery guy brought the 4 items but not the 8.5$ which they were supposed to refund me. So I had to write to them again and they apologized and promised they will offset this amount on the next order.
But I am not sure if I am going to give them another chance. Maybe for big, heavy things, like wines only or something easy to count on delivery.
2nd time I made an order at ColdStorage. They didn't deliver few items I ordered but at least it was clearly pointed out on the invoice that it was out of stock and I was not charged for the missing items.
So CS worked out much better than FP but still I think they both should improve a lot. If there is something important I count on to be delivered, they should allow you to re-open the order or ask you if they should proceed without the items missing.
