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Dispute with Fitness first

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lalitpct
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Dispute with Fitness first

Postby lalitpct » Tue, 10 Jan 2017 4:46 pm

we went to fitness first gym for trial classes and as per verbal aggrement it was agreed that after 7 days of trial we can decide to continue or not.but we signed the contract and paid using Debit card.
After 7 days we told that we wont continue with the program.
for trial class they charged 90 sgd which we paid but after that every month they are charging 155 sgd now even though I am not using the facilities.

when contacted initially they refused to acknowledged and now have asked to write email.
Need help on how I should go ahead with this . what are the points I can raise in mail.
I know there are very less chances to get back the money.

brian_singapore
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Re: Dispute with Fitness first

Postby brian_singapore » Tue, 10 Jan 2017 6:00 pm

Was the 7 day trial period written down anywhere? Did you tell them in writing or verbally that you didn't want to continue?

lalitpct
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Re: Dispute with Fitness first

Postby lalitpct » Tue, 10 Jan 2017 6:31 pm

brian_singapore wrote:Was the 7 day trial period written down anywhere? Did you tell them in writing or verbally that you didn't want to continue?

Nope but the person in charge mentioned that unless we authorize they wont deduct anything.
I know what u r thinking how can we go ahead with something verbally committed :)
Damage is done and now I just want to try to get money back .. if not full atleast something.
so want to know how we can put that in the email , the advantage is they will coming for promotion to our company and same lady who committed verbally is coming for the promotion.
that is the one of the reason she is asking to send email so that she can follow up with her management..

brian_singapore
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Re: Dispute with Fitness first

Postby brian_singapore » Tue, 10 Jan 2017 6:41 pm

Did you cancel the trial in writing?

lalitpct
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Re: Dispute with Fitness first

Postby lalitpct » Tue, 10 Jan 2017 6:46 pm

brian_singapore wrote:Did you cancel the trial in writing?

Nope :(

brian_singapore
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Re: Dispute with Fitness first

Postby brian_singapore » Tue, 10 Jan 2017 6:51 pm

I would write a very simple, factual e-mail giving a bullet point summary of the situation and ask them politely to cancel your contract.

Others may know if there are any 'cooling off' type consumer protections in SG. However I doubt these would still apply.

It sounds like you are at the mercy of a corporations good graces and the ethics of one of their sales reps.

lalitpct
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Re: Dispute with Fitness first

Postby lalitpct » Tue, 10 Jan 2017 7:46 pm

brian_singapore wrote:I would write a very simple, factual e-mail giving a bullet point summary of the situation and ask them politely to cancel your contract.

Others may know if there are any 'cooling off' type consumer protections in SG. However I doubt these would still apply.

It sounds like you are at the mercy of a corporations good graces and the ethics of one of their sales reps.

yes what are the things I should highlight ?? and which I should refrain from highlighting as the lady looks apologetic but management obviously will throw contract at us.
and also they are coming for promtional event .

lalitpct
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Re: Dispute with Fitness first

Postby lalitpct » Wed, 11 Jan 2017 11:54 am

brian_singapore wrote:I would write a very simple, factual e-mail giving a bullet point summary of the situation and ask them politely to cancel your contract.

Others may know if there are any 'cooling off' type consumer protections in SG. However I doubt these would still apply.

It sounds like you are at the mercy of a corporations good graces and the ethics of one of their sales reps.


Does below sound ok ?

I would like to inform that I attended 7-days trial class in your prestigious gym at XXXX..
XXX representative informed that after 7 days of trial class I can decide to continue or not.
However I was unable to continue because of the personal reasons and i informed the representative that i dont want to continue.
On checking resentment statement i realised that for past 4 months monthly charges have been deducted from my account by XXX.
Request you to reimburse the amount debited, as I have already informed that I wont be continuing.
Note : To avoid further issues we have cancelled the card used for the payment.


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