I was booking for the new iPhone 7 today under their Prestige Plan. I happily got a queue number of 10931, however when the number got stuck for 40 minutes on the same currently serving number I called up the customer service.
They told me that I should open a new browser to login. When I did that my queue number went to 14494, basically 10 times longer I had to wait. They then said that my number will be placed on a special priority queue and that it is tied to my IC.
After 3 hours had passed my original number had passed and I am still waiting.
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Bad Singtel Support
- sundaymorningstaple
- Moderator
- Posts: 39256
- Joined: Thu, 11 Nov 2004 1:26 pm
- Location: Retired on the Little Red Dot
Re: Bad Singtel Support
I don't use SingTel for that and a number of other reasons.
SOME PEOPLE TRY TO TURN BACK THEIR ODOMETERS. NOT ME. I WANT PEOPLE TO KNOW WHY I LOOK THIS WAY. I'VE TRAVELED A LONG WAY, AND SOME OF THE ROADS WEREN'T PAVED. ~ Will Rogers
- rajagainstthemachine
- Manager
- Posts: 2829
- Joined: Sat, 24 Nov 2012 10:45 am
- Location: Singapore
Re: Bad Singtel Support
this is why i buy my own phone and use a prepaid service.. and avoid all these providers like fcuking plague.
To get there early is on time and showing up on time is late
Re: RE: Bad Singtel Support
Associating Singtel with good customer service ? Oh nocharlesp wrote:I was booking for the new iPhone 7 today under their Prestige Plan. I happily got a queue number of 10931, however when the number got stuck for 40 minutes on the same currently serving number I called up the customer service.
They told me that I should open a new browser to login. When I did that my queue number went to 14494, basically 10 times longer I had to wait. They then said that my number will be placed on a special priority queue and that it is tied to my IC.
After 3 hours had passed my original number had passed and I am still waiting.
Unless you are corporate, even a consumer clocking 1,000 $ or more a month will get treated like xxxx
Re: Bad Singtel Support
According to your own words above, nobody promised you to do it faster, but only to place you on a special priority queue. BTW, have you noticed that for the number 14494 you can get 8 at least 3 times? 4+4, 9-1, 4x2 (there are 2 fours so you can multiply 2 by the remaining 3rd 4). 8 is the luckies No in Chinese culture so you should be more appreciative for what Singtel does for you.charlesp wrote:I was booking for the new iPhone 7 today under their Prestige Plan. I happily got a queue number of 10931, however when the number got stuck for 40 minutes on the same currently serving number I called up the customer service.
They told me that I should open a new browser to login. When I did that my queue number went to 14494, basically 10 times longer I had to wait. They then said that my number will be placed on a special priority queue and that it is tied to my IC.
After 3 hours had passed my original number had passed and I am still waiting.
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