My belated 2 cents.valentina_bar wrote:Thanks , PNGMK
Your problem may not be with SignPost but with the outsourced robots answering your queries.
Go to the post office at Paya Lebar and talk to a makcik - you may get correct replies.
I had one too many run ins with SP till in each occasion I insisted that a local staff call me back and voila, problem solved.
One of the incidents, as an example.
Address redirect didn't work as the outsourced agency filled my name with wrong letters - even though they could have checked against the copy of IC I had provided, if my hand writing was illegible. And maybe they aren't that trusted enough by Singapore Post to see the copy of IC submitted along with the form ...
After a week of misery of daily calls answered with the standard "this call maybe recorded for Quality purposes. ..", an outsourced sweet sounding angel finally calls me, apologises profusely, beats around the Bush insisting they are following established procedures and this is how Singapore Post operates and then says she can refund the payment in full, but no, the letters sent to the wrong address won't be retrieved. As if that will solve my problem. And as if there is another Postal company in Singapore who can handle my address redirect.
I insisted I talk to somebody in Singapore as I was frothing mad, and then a Mr Malay sounding name calls me back from SPost and he says the letters returned are retained and the post man can check the letter box involved to retrieve the incorrect deliveries if the box owner hasn't discarded or returned the letters, and told me to wait for 2 days .. and 2 days later a pouch full of letters were delivered, all intact. Information that the call center didn't know or simply didn't want to escalate for resolution.
Unfortunately SPost is privatised so the outsourced agencies are extremely reluctant to let you talk to a Singapore staff, so they will find a million excuses to not solve your issue but protect their reputation with their client => SPost.
And Singapore Post is profit driven, damn your sufferings or inconveniences, anything that can be outsourced will be outsourced to cut costs (or for profit maximization purposes ...)