Ahhh... the joys of dealing with Singapore customer service... unfailingly polite... and very often clueless as to how to reach the end game.
I've been dealing with ICA regarding PR cancellation, CPF for disbursement of funds (these folks are a real PITA), and OCBC, who magically re-instated two credit cards for me, billed me $181 for renewal fees, then added another $210 in late charges... all without a statement, email or anything.
I think I have it sorted... and you know how that goes in Singapore... were we able to bridge the communication barrier and actually get things accomplished? And... I'm not talking about English.