iTunes

[Steve1960]

Was fiddling around on my Mac and inadvertently deleted all purchased movies from the iTunes folder, my bad!

Connected the iPad and copied across all purchases and it copied all but three movies. Any idea why? Only one iTunes account so multiple accounts is not the issue.

I can't seem to find any way to get those three movies back into iTunes without purchasing them again. Mystified!

Missing movies appear in Apple TV of course and they are still on the iPad but as soon as I synch the iPad to the Mac I know they will disappear!

[zzm9980]

If you purchase them again with the same iTunes acct they'll download for free. There's also an option *somewhere* in an account menu in iTunes to view/hide/restore previous purchases.

[Steve1960]

If you purchase them again with the same iTunes acct they'll download for free. There's also an option *somewhere* in an account menu in iTunes to view/hide/restore previous purchases.

Really? I didn't know that thanks will give it a try later.

[zzm9980]

If you purchase them again with the same iTunes acct they'll download for free. There's also an option *somewhere* in an account menu in iTunes to view/hide/restore previous purchases.

Really? I didn't know that thanks will give it a try later.

Just tried it on mine.

In iTunes, go to iTunes Store. There is a 'Music Quick Links' bar on the right. You should see a 'Purchased' link that will show you everything. You can filter by music, movie, etc. and 'all' or 'Not on my computer'.

[Steve1960]

If you purchase them again with the same iTunes acct they'll download for free. There's also an option *somewhere* in an account menu in iTunes to view/hide/restore previous purchases.

Really? I didn't know that thanks will give it a try later.

Just tried it on mine.

In iTunes, go to iTunes Store. There is a 'Music Quick Links' bar on the right. You should see a 'Purchased' link that will show you everything. You can filter by music, movie, etc. and 'all' or 'Not on my computer'.

Excellent thanks, will give it a try when I get home.

[x9200]

It's also the same for applications. Once purchased they can be downloaded/installed for free on any suitable machine under the same account.

[Steve1960]

It's also the same for applications. Once purchased they can be downloaded/installed for free on any suitable machine under the same account.

Yes I have taken advantage of this before without issues its just puzzling how and why iTunes decided to omit 3 movies apparently randomly from iPad to Mabook

[Steve1960]

Just tried it on mine.

In iTunes, go to iTunes Store. There is a 'Music Quick Links' bar on the right. You should see a 'Purchased' link that will show you everything. You can filter by music, movie, etc. and 'all' or 'Not on my computer'.

Worked perfectly thanks, all movies restored to the library on the Macbook

[zzm9980]

Just tried it on mine.

In iTunes, go to iTunes Store. There is a 'Music Quick Links' bar on the right. You should see a 'Purchased' link that will show you everything. You can filter by music, movie, etc. and 'all' or 'Not on my computer'.

Worked perfectly thanks, all movies restored to the library on the Macbook

Great! I'm also curious why those three temporarily got 'lost'... Very occasionally, there is an update to the movie. Perhaps the old ones were on your iPad so long that you didn't get it updated, so then when you transferred it Apple invalidated them to force you to re-download it.

[Steve1960]

Great! I'm also curious why those three temporarily got 'lost'... Very occasionally, there is an update to the movie. Perhaps the old ones were on your iPad so long that you didn't get it updated, so then when you transferred it Apple invalidated them to force you to re-download it.

I am not sure. Apart from the 3 movies which were missing there were another 7 which were already in the Macbook iTunes library yet iTunes indicated they were not on the device.

I am not convinced iTunes synchronises that well across devices but I don't know why.

[aster]

Careful as sometimes there is a slight change and iTunes has been known to treat the same film as a different product, with the "version" you purchased no longer available. It has happened with popular titles too, so it's not just the odd film that everybody has forgotten.

[Strong Eagle]

Careful as sometimes there is a slight change and iTunes has been known to treat the same film as a different product, with the "version" you purchased no longer available. It has happened with popular titles too, so it's not just the odd film that everybody has forgotten.

Agreed... and Apple customer service has always made me whole after checking their records... an email does the trick... finding the right place on their bloody website is the trick.

[zzm9980]

Careful as sometimes there is a slight change and iTunes has been known to treat the same film as a different product, with the "version" you purchased no longer available. It has happened with popular titles too, so it's not just the odd film that everybody has forgotten.

Agreed... and Apple customer service has always made me whole after checking their records... an email does the trick... finding the right place on their bloody website is the trick.

https://getsupport.apple.com/" onclick="window.open(this.href);return false;

Now how do you know to go there if someone who knows didn't tell you? That I can't answer. I've tried to find it myself browsing from the front page and can never get to it.

[nakatago]

https://getsupport.apple.com/

Now how do you know to go there if someone who knows didn't tell you? That I can't answer. I've tried to find it myself browsing from the front page and can never get to it.

Maybe they want you to go goog--, er, bin---, er, duckduckgo it and hope it's the first result.


It wasn't for me.

(I didn't check further but they all showed me the same faux Samuel L. Jackson and faux Lena Dunham who also appear on the getsupport site.)

[zzm9980]

https://getsupport.apple.com/

Now how do you know to go there if someone who knows didn't tell you? That I can't answer. I've tried to find it myself browsing from the front page and can never get to it.

Maybe they want you to go goog--, er, bin---, er, duckduckgo it and hope it's the first result.


It wasn't for me.

(I didn't check further but they all showed me the same faux Samuel L. Jackson and faux Lena Dunham who also appear on the getsupport site.)

Nah, there is a proper "work flow" from their website to take you to that. I can just never figure it out.