SINGAPORE EXPATS FORUM
Singapore Expat Forum and Message Board for Expats in Singapore & Expatriates Relocating to Singapore
iTunes
iTunes
Was fiddling around on my Mac and inadvertently deleted all purchased movies from the iTunes folder, my bad!
Connected the iPad and copied across all purchases and it copied all but three movies. Any idea why? Only one iTunes account so multiple accounts is not the issue.
I can't seem to find any way to get those three movies back into iTunes without purchasing them again. Mystified!
Missing movies appear in Apple TV of course and they are still on the iPad but as soon as I synch the iPad to the Mac I know they will disappear!
Connected the iPad and copied across all purchases and it copied all but three movies. Any idea why? Only one iTunes account so multiple accounts is not the issue.
I can't seem to find any way to get those three movies back into iTunes without purchasing them again. Mystified!
Missing movies appear in Apple TV of course and they are still on the iPad but as soon as I synch the iPad to the Mac I know they will disappear!
Re: iTunes
If you purchase them again with the same iTunes acct they'll download for free. There's also an option *somewhere* in an account menu in iTunes to view/hide/restore previous purchases.
Re: iTunes
Really? I didn't know that thanks will give it a try later.zzm9980 wrote:If you purchase them again with the same iTunes acct they'll download for free. There's also an option *somewhere* in an account menu in iTunes to view/hide/restore previous purchases.
Re: iTunes
Just tried it on mine.Steve1960 wrote:Really? I didn't know that thanks will give it a try later.zzm9980 wrote:If you purchase them again with the same iTunes acct they'll download for free. There's also an option *somewhere* in an account menu in iTunes to view/hide/restore previous purchases.
In iTunes, go to iTunes Store. There is a 'Music Quick Links' bar on the right. You should see a 'Purchased' link that will show you everything. You can filter by music, movie, etc. and 'all' or 'Not on my computer'.
Re: iTunes
Excellent thanks, will give it a try when I get home.zzm9980 wrote:Just tried it on mine.Steve1960 wrote:Really? I didn't know that thanks will give it a try later.zzm9980 wrote:If you purchase them again with the same iTunes acct they'll download for free. There's also an option *somewhere* in an account menu in iTunes to view/hide/restore previous purchases.
In iTunes, go to iTunes Store. There is a 'Music Quick Links' bar on the right. You should see a 'Purchased' link that will show you everything. You can filter by music, movie, etc. and 'all' or 'Not on my computer'.
Re: iTunes
It's also the same for applications. Once purchased they can be downloaded/installed for free on any suitable machine under the same account.
Re: iTunes
Yes I have taken advantage of this before without issues its just puzzling how and why iTunes decided to omit 3 movies apparently randomly from iPad to Mabookx9200 wrote:It's also the same for applications. Once purchased they can be downloaded/installed for free on any suitable machine under the same account.
Re: iTunes
Worked perfectly thanks, all movies restored to the library on the Macbookzzm9980 wrote: Just tried it on mine.
In iTunes, go to iTunes Store. There is a 'Music Quick Links' bar on the right. You should see a 'Purchased' link that will show you everything. You can filter by music, movie, etc. and 'all' or 'Not on my computer'.

Re: iTunes
Great! I'm also curious why those three temporarily got 'lost'... Very occasionally, there is an update to the movie. Perhaps the old ones were on your iPad so long that you didn't get it updated, so then when you transferred it Apple invalidated them to force you to re-download it.Steve1960 wrote:Worked perfectly thanks, all movies restored to the library on the Macbookzzm9980 wrote: Just tried it on mine.
In iTunes, go to iTunes Store. There is a 'Music Quick Links' bar on the right. You should see a 'Purchased' link that will show you everything. You can filter by music, movie, etc. and 'all' or 'Not on my computer'.
Re: iTunes
I am not sure. Apart from the 3 movies which were missing there were another 7 which were already in the Macbook iTunes library yet iTunes indicated they were not on the device.zzm9980 wrote: Great! I'm also curious why those three temporarily got 'lost'... Very occasionally, there is an update to the movie. Perhaps the old ones were on your iPad so long that you didn't get it updated, so then when you transferred it Apple invalidated them to force you to re-download it.
I am not convinced iTunes synchronises that well across devices but I don't know why.
Re: iTunes
Careful as sometimes there is a slight change and iTunes has been known to treat the same film as a different product, with the "version" you purchased no longer available. It has happened with popular titles too, so it's not just the odd film that everybody has forgotten.
- Strong Eagle
- Moderator
- Posts: 11504
- Joined: Sat, 10 Jul 2004 12:13 am
- Location: Off The Red Dot
- Contact:
Re: iTunes
Agreed... and Apple customer service has always made me whole after checking their records... an email does the trick... finding the right place on their bloody website is the trick.aster wrote:Careful as sometimes there is a slight change and iTunes has been known to treat the same film as a different product, with the "version" you purchased no longer available. It has happened with popular titles too, so it's not just the odd film that everybody has forgotten.
Re: iTunes
Strong Eagle wrote:Agreed... and Apple customer service has always made me whole after checking their records... an email does the trick... finding the right place on their bloody website is the trick.aster wrote:Careful as sometimes there is a slight change and iTunes has been known to treat the same film as a different product, with the "version" you purchased no longer available. It has happened with popular titles too, so it's not just the odd film that everybody has forgotten.
https://getsupport.apple.com/" onclick="window.open(this.href);return false;

Now how do you know to go there if someone who knows didn't tell you? That I can't answer. I've tried to find it myself browsing from the front page and can never get to it.
- nakatago
- Moderator
- Posts: 8363
- Joined: Tue, 01 Sep 2009 11:23 pm
- Location: Sister Margaret’s School for Wayward Children
Re: iTunes
Maybe they want you to go goog--, er, bin---, er, duckduckgo it and hope it's the first result.zzm9980 wrote:https://getsupport.apple.com/
Now how do you know to go there if someone who knows didn't tell you? That I can't answer. I've tried to find it myself browsing from the front page and can never get to it.
It wasn't for me.
(I didn't check further but they all showed me the same faux Samuel L. Jackson and faux Lena Dunham who also appear on the getsupport site.)
"A quokka is what would happen if there was an anime about kangaroos."
Re: iTunes
Nah, there is a proper "work flow" from their website to take you to that. I can just never figure it out.nakatago wrote:Maybe they want you to go goog--, er, bin---, er, duckduckgo it and hope it's the first result.zzm9980 wrote:https://getsupport.apple.com/
Now how do you know to go there if someone who knows didn't tell you? That I can't answer. I've tried to find it myself browsing from the front page and can never get to it.
It wasn't for me.
(I didn't check further but they all showed me the same faux Samuel L. Jackson and faux Lena Dunham who also appear on the getsupport site.)
Who is online
Users browsing this forum: No registered users and 1 guest