Settlement Withheld By Payment Processor

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ayesusukyi: Newbie; Posts: 1; Joined: Sat, 16 Aug 2014 1:29 am

Holding the settlement for 3 months by Qoo10

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Post by ayesusukyi » Sat, 16 Aug 2014 1:39 am

Hi

I am selling items online at Qoo10. The payment from buyer goes to Qoo10 first and as per user agreement, Qoo10 will release the payment to seller after 2 weeks of delivery date.

Since May 2014, they are holding some settlement to me. It has been 3 months now and I have written to them but no action in releasing the payment to me yet. How can I enforce them by law? Is there any law or regulation for online sale matter?

Thanks in advane for your kind advice

aster: Manager; Posts: 1621; Joined: Fri, 15 Jan 2010 12:15 pm

Re: Holding the settlement for 3 months by Qoo10

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Post by aster » Sat, 16 Aug 2014 2:58 am

ayesusukyi wrote:I have written to them but no action in releasing the payment to me yet.

Have they replied and stated any reason(s) for this?

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