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Steve1960
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SIM card question

Post by Steve1960 » Wed, 11 Jun 2014 2:22 am

I bought a Starhub SIM card about eight months ago, no contract. I basically only use the phone to receive OTP from the banks and credit card companies when I do on line transactions.

Everything was fine up to about a month ago when, without any warning, the SIM card was blocked. I only discovered the problem when I tried to top up the credit.

I contacted Starhub and was told my original registration details were incorrect. So I ahd to take my ID and passport to one of their service centres and line up for an hour so they could reactivate the SIM.

Is that the way it works here? No letter, phone call or even an sms message. Just block the SIM card and wait for the customer to ask why!!!

I know there is a crack down going on as my wife cannot even purchase a SIM card using her dependents pass or passport. Maybe it's part of that but still I would have hoped Starhub would contact me to advise there is a problem. :x
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Dert42
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Post by Dert42 » Wed, 11 Jun 2014 9:10 am

I've been using a starhub prepaid sim for about 11 months now.
No issues.

I just got a new prepaid sim card from them for my wife. They didn't even ask for an id.
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Beeroclock
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Post by Beeroclock » Wed, 11 Jun 2014 9:25 am

The customer service is quite woeful, especially for these prepaid cards which are probably a less profitable product for them....

Also annoying if you forget to top-up they just wipe your balance, which has happened to us once or twice. I think if you leave it one month more after that they cancel your SIM permanently. Admittedly they do give you a reminder before the balance expires.

But still it is much more cost effective than any plan if you don't use your mobile much, e.g. as per your example....
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the lynx
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Re: SIM card question

Post by the lynx » Wed, 11 Jun 2014 9:28 am

Steve1960 wrote:I know there is a crack down going on as my wife cannot even purchase a SIM card using her dependents pass or passport. Maybe it's part of that but still I would have hoped Starhub would contact me to advise there is a problem. :x
I don't understand why this happened to your wife. Even a tourist can purchase a sim card, using only passport. And any resident can purchase as many sim cards as deemed sensible. I've done it before. Bought 10 sim cards for my company's visiting delegates using my ID.
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JR8
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Post by JR8 » Wed, 11 Jun 2014 9:31 am

I tried to sustain my old UK SIM card when I moved here a few years ago; it was a number I'd had for a long time.

To keep the number I had to make at least one chargeable call every month (?), and if not, the number was at threat of being recycled (re-used).

Eventually due to some 'oversight' it did get recycled, and there was nothing I could do. <Shame>.

Might something similar have happened with you, and the 'incorrect sign-up info' is a red herring.

re: your wife. Curious. I got my current SIM using my passport, and I did that on another occasion too. Is the suggestion that even people with residency can't get a local SIM any more? Surely not.
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PNGMK
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Post by PNGMK » Wed, 11 Jun 2014 10:30 am

Starhub is all you needed to say.
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rajagainstthemachine
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Post by rajagainstthemachine » Wed, 11 Jun 2014 10:39 am

PNGMK wrote:Starhub is all you needed to say.
.

Scamhub is what it is
To get there early is on time and showing up on time is late
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x9200
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Post by x9200 » Wed, 11 Jun 2014 11:26 am

If only the others were any better...
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zzm9980
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Post by zzm9980 » Wed, 11 Jun 2014 11:52 am

x9200 wrote:If only the others were any better...
I kept a Singtel pre-paid when I moved back here for my online banking OTP. I keep topping it up online every other month. I sure hope they don't block it randomly one day.
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x9200
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Post by x9200 » Wed, 11 Jun 2014 12:19 pm

As per my wife's encounters with them it seems that they've been focusing the poor part of their service in the area of small enterprises so you are probably safe for time being.
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ecureilx
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Post by ecureilx » Wed, 11 Jun 2014 1:07 pm

star hub ... nuff said

btw, there is some proposal to limit each identity card to three Pre paid Sim cards ... to avoid misuse / ability to track

Dert42. where did you buy the sim card without any ID? per law it is illegal to sell without registration.


JR8. same like your my previous M1 data sim got locked

when I went to CS they initially claimed it was due to inactivity before admitting they recycled an active No, when i told that when I called a guy answered it ...

I didn't bother much since it was a data sim ... just got a free replacement ....
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Steve1960
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Post by Steve1960 » Wed, 11 Jun 2014 9:15 pm

Wife has been told at several outlets in Toa Payoh that she cannot get a SIM card on her DP. Hmmm, maybe I need to investigate further.
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ecureilx
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Post by ecureilx » Wed, 11 Jun 2014 9:57 pm

Steve1960 wrote:Wife has been told at several outlets in Toa Payoh that she cannot get a SIM card on her DP. Hmmm, maybe I need to investigate further.
that is a load of bull ..

of course you can use your DP to get a Sim card
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zzm9980
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Post by zzm9980 » Wed, 11 Jun 2014 11:55 pm

ecureilx wrote:
Steve1960 wrote:Wife has been told at several outlets in Toa Payoh that she cannot get a SIM card on her DP. Hmmm, maybe I need to investigate further.
that is a load of bull ..

of course you can use your DP to get a Sim card
If not, just have her bring her passport.
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Steve1960
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Post by Steve1960 » Thu, 12 Jun 2014 1:39 am

zzm9980 wrote:
ecureilx wrote:
Steve1960 wrote:Wife has been told at several outlets in Toa Payoh that she cannot get a SIM card on her DP. Hmmm, maybe I need to investigate further.
that is a load of bull ..

of course you can use your DP to get a Sim card
If not, just have her bring her passport.
Well I am not making it up, I was there when it happened once. Wife had DP and passport with her was refused a SIM card and I had to give my EP.

As I say when I get home we will go into Toa Payoh and see if we can understand better what the issue is
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