Dear Expats, please be careful of signing up for packages with Qi Mantra. Recently, I am very dissapointed with the management. I have a package with them. Some months ago, they told me that my package has expired and I have to pay the full price for services. I was quite upset by this as they claimed that they tried to call me to let me know in advance but did not manage to reach me. In this age of modern telecommunications, is there not even someone who can drop me an sms or mail when they have all our contact details?
Never mind that. Even though I have to pay for the full price now, whatever money I have left in the package will still expire in 6 months. So I furiously went every week to use up my package. Then I found out that I was pregnant. Qi Mantra staff told me it is company policy that I cannot go for any massage until it is after my first trimester. I then requested that they extend my package since it would expire by then. This is when the counter staff said I would have to write an email to request their management for extention. So I did. But I did not receive any reply at all. I called Qi Mantra back and they gave me another email address to write to. STILL NO RESPONSE! So please note the poor management of Qi Mantra. They just don't want to communicate with you when you are unhappy about their service.