Hi everyone, here's some useful interview tips I got from
www.cabincrew.com. Hope it'll be useful for you all. Good luck!
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Airline Interviews
23 July 2004 -
INTRODUCTION
Congratulations on being invited to attend an airline interview for a position as cabin crew. This in itself is quite an achievement as airlines receive thousands of application forms every year. Of course the application form is only part of the selection process and the actual interview process can be quite a daunting and nerve-racking event.
Below you will find some hints and tips on how to best prepare yourself to perform to the best of your ability during the selection process.
HINTS & TIPS FOR SUCCESS
BEFORE THE INTERVIEW
The Interview Venue
· Check that you are aware of the exact location where the interview is being held.
· Plan your route or journey and allow yourself an extra half hour in case of any unforeseen delays.
·If you are driving make sure you check for parking facilities, and the location of these.
Dress Code & Grooming
·Choose office style smart attire to wear for your interview.
· Ensure that you are well groomed, with clean tidy hair, make up (if applicable) and clean shoes.
· Make sure that you feel comfortable with your appearance.
· Do one final check of your overall appearance prior to arriving at the interview venue and during break times.
Documentation
·If you are required to take documentation with you ensure that you have it all laid out in a smart folder and available for the interviewers to see.
·Always prepare your documents a few days before the interview to ensure that you have all the necessary certificates and paperwork that you require to take with you. If you then realise you are missing copies of certain documents it will give you enough time to find it.
Research and Preparation
· Find out as much as possible about the airline you have applied for. You may be asked at the interview information to prove your background knowledge and interest. Typical information includes history of the airline, aircraft in the fleet and route network.
Nerves
·It is perfectly normal to feel nervous before and during the interview process. Prior to attending the interview ensure that you spend some time relaxing and that you get a good night’s sleep before.
·To help your nerves take deep breaths and remember that the recruitment team will make allowances for the fact that people are nervous.
·Prior preparation will help to ease nerves.
DURING THE INTERVIEW PROCESS
Communication With People You Meet
·From the minute you arrive at the interview you will be assessed by the recruitment team. Your appearance, your welcoming behaviour and warm disposition will be crucial at this stage as first impressions are vital.
·Make use of the time you have available prior to starting to get to know the other candidates attending the interview. Try to memorise names and other information you may find out from the other candidates.
·Remember to always address people in a friendly and mannered way.
·Never try to be someone you are not. Be yourself. Recruitment personnel are highly trained and will spot anyone who tries to impress by being someone they are not.
Body Language
·Your body language will be vital during the whole recruitment event, and you must maintain open body language to make you appear welcoming and receptive to the recruitment team and fellow candidates.
Team Work & Exercises
·At almost all airline interviews you will be required to take part in team work exercises. Ensure that you are an open communicator with all team members, and that you participate in all discussions and exercises.
·It is advisable that you are aware of current affairs and news relating to the airline industry. Some exercises may involve subjects relating to these.
·Remember during exercises you have to be friendly and open with other candidates.
Examples of areas discussed during interviews
·During the interview process you may be asked questions and have to complete exercises on the following subjects:
o Team Work
o Communication
o Customer Service
o Safety
o Current Affairs
o Airline Industry
Have examples prepared on the above subjects as the interviewing panel may ask you to give examples of previous experience and / or knowledge on the above.
Questions
· Think of good questions to ask about at the interview. You will normally be given the opportunity to ask the recruitment team any questions you may have.
· Questions must be relevant to the company and the job. Avoid asking questions on issues that have been covered during any presentations given to you by the recruitment team.
AFTER THE INTERVIEW
Remember to thank the recruitment team for inviting you to attend an interview. Recruitment teams in airlines work hard during such events and your genuine appreciation will be welcomed.
Remember that in some airlines the recruitment process may be divided into different sessions. This may be completed in one day or in some cases you will be invited to attend on a later date.
Never ask for feedback on your performance as airlines never provide such information. In addition after you have left the recruitment team will still be discussing your performance and assessing your qualities.
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