wineman wrote:JayCee wrote:anigulus wrote:(hey, i really pity those who r illiterate).
Oh the irony.
I've flown numerous times with Tiger and so far no problems.
Flying to China in a week and they've brought forward the flight, I received a phone call weeks ago about it offering me a full refund or to change onto another flight, as it is the new schedule is not too bad so we're still going on the original flight. But just to show that they will contact you if something changes and don't always ignore you as this guy is claiming
Hi
You're very lucky. Was the one calling you a friend of yours from Tiger? I never heard Tiger hired people to call passengers since it is a extremely budget airline. So those who choose to fly Tiger must somehow depends on Lady Luck whether Tiger decides to fly or not.
Unfortunately I have to eat my own words regarding Tiger airways
We were scheduled to return from Shenzhen to Singapore with Tiger on TR2953 at 23.35 on sat 12th Feb. Checked in for the flight at roughly 21.30 and all was fine, boarded the plane on time and sitting there ready for take off.
After about 20 mins we were informed by the captain that there would be a slight delay as we were waiting for the engineer to sign off the maintenance check. Ok no problem, I can live with that.
30 mins later, another announcement saying no news and we're still waiting. Okay.
30 mins later, still no news so I call the attendent who tells me that the main engineer is off today so they're trying to contact him. Okay, getting a little frustrated now.
Finally, at 2am having waited almost 3 hours on the plane, we're told that they're going to have to take us back to the terminal building. That was when some people started to get angry and one Chinese guy was going crazy at the attendants as we got off the plane, I don't speak Mandarin but I'm fairly sure I could tell what he was saying and it wasn't thank you
So we wait in the terminal with only the airport ground staff to talk to who had no idea what was happening as they don't work for tiger. All the tiger staff stayed on the plane and not one of them came down and tried to apologise or explain what was going on.
At 5.30am the tiger staff came from the plane into the terminal building, and as soon as they came in the door they were surrounded by angry passengers demanding to know what was going on. The majority of the staff were apologetic and looked embarrassed, however the captain proceeded to push through everyone proclaiming it's not his problem and he's done his job and is leaving. Such arrogance only inflamed the matter and people got even more pissed off and basically surrounded the rest of the crew and wouldn't let them leave until they got answers. People were demanding refunds etc... All this time, I just stayed back and watched, no point getting angry as it wouldn't have made any difference and I know that tiger don't give refunds, at this point I was starting to think about other airlines that we could take.
So after they came into the terminal buidling they finally told us that the plane wasn't going to take off tonight and it needed fixing which could take anywhere between 10-15 hours and we would have to go to a hotel. At this point, myself and gf decided that we'd like to get our bags back so we could attempt to try and catch the silkair flight at 11.50am rather than wait indefinitely for tiger. At this point we were told we couldn't have our bags as customs didn't start until 9! (why would customs be needed, the bags have stayed in Shenzhen the whole time?)
We spoke with the captain who demonstrated even greated disregard for the passengers by declaring that he was tired and wanted to sleep and had had enough of the questions, and then said that he didn't care if we stayed in Shenzhen or not and who wanted to stay in Shenzhen (trying to be funny at 6am when people are tired and angry is not exactly clever). At that point I lost my temper and told him that his patronising and arrogant attitude wasn't helping the situation, so he then very theatrically refused to talk to me and basically looked like a Jerry springer guest walking away with a "speak to the hand" gesture. You could see from the looks on the faces of the other staff that they were embarassed by this guy who was supposed to be in charge, the co-pilot basically admitted it to me in not so many words.
So at that point we gave up and went to the hotel that tiger booked nearby, eventually managing to get some sleep at about 8am. The next night we were taken back to the airport at 8pm and checked in for the flight again which was re-scheduled for 22.45. Having boarded the plane, we then sat there for another hour and a half until just after midnight when it finally took off. We landed in singapore at 3.30am on monday morning, 24 hours later than we should have done, thus ending the flight from hell.
Suffice to say, I won't be flying tiger ever again. I can live with a plane having technical problems as that can happen, but I won't subject myself the complete arrogance and distain shown to the people who pay his salary by the cnut of a captain.
And before someone says "they're a budget airline, you get what you pay for", the price was over 1200 return for 2 of us and no cheaper than silkair, we only booked tiger because silkair were sold out on the date we wanted to fly to china, if I'd paid 200 each I wouldn't have been as pissed off