Not sure if how many others are in the same situation as us but last week Starhub kindly informed us by letter that they would no longer be providing the Ultimate Cable TV plan. Basically this cost us about $110 per month for virtually every channel which was ideal in our circumstance. The letter kindly suggested what channels we could choose for a discounted price for 12 months which would only cost us $115 per month for half the current channels we get. We've also got 16 months left of our 2 year contract so would have to pay full price for last 4 months!
Just over a week ago, someone from Starhub Marketing dept phone up Mrs S to enquire if we are happy to go with the suggested plan. Mrs S politely say no as would loose half the channels. The Starhub person then said as you are Expats you wouldn't need the Chinese speaking channels (Mrs S took my surname when married and is the Starhub acc holder). Mrs replied in Mandarin just what she thought of their assumptions and that we will be going to one of their service centres to bang table!
So we duly went of to Tampines and sat with this poor young customer service guy for over an hour until we came out with a package which included the channels we wanted, for the price we wanted and for the whole remaining 16 months. In the end the guy gave us ever discount he could possibly give us just to keep us happy!
So if anyone is in the same situation, just go and bang table!