I'm a little buggered at the moment and would fancy some advice.
Basically recently I am sort of in charge of a project. I used "sort of" cause it's not like I was appointed to be a project manager for the project.
My role in the project is to be the mediator between the business side and the IT side.
The project is basically to make some processes/procedures that have been done manually to be automated.
And for the IT side to decide whether it is possible to make these processes to be done automatically after considering the limitations in the system, they need to get the characteristics, the flow etc. of these procedures.
However, as in the past similar actually the same project got a low priority as it is an internal project and at that time another project requested by our clients was prioritised more highly. So some of my colleagues on the business side are quite skeptical by now whether the IT side is going to grant the automation thus are not willing to prepare the documents that enlist the characteristics, the flow etc. of the procedures to be made automatic as they think the preparation can just be a waste of their time.
Yet the IT side insisted that they can't give their word to confirm that the automation is possible until they fully understand all of the characteristics of the mentioned procedures.
So I must admit I'm feeling being pulled by both sides at the moment and particularly am a little confused on how to persuade the business side people who are being skeptical.
Ideas? Would appreciate any heaps. Cheers.