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dot dot dot · Manager Joined: 21 Oct 2004 Posts: 2309

3 weeks ago I brought in my Nokia 6260 for repair, SD memory card was no longer recognized and lcd screen was dark.

So I bring it to the Nokia Care Center at Wheelock, after queuing for about 45 minutes I was serviced by a friendly agent. It would take 3 - 5 days to repair, I would be called when ready. Sounds ok.

After 1 week I was around, so went in and asked about status repair. No one had a clue, records could not be found first, but after 20 minutes, the care center manager assured me I would get a call next week, no problem sir.

Last week, no call. This week, no call. Tried calling them a few times at their 'service' number, no information.

Needless to say I am totally fed up with this total lack of decent and helpful service provided.

Does anyone here experienced the same or does anyone here have suggestions on how to handle this? Any escalation points, or where can I make a complaint and be sure this is taken serious?

Thanks in advance,

Eric

briceloh · Reporter Joined: 03 Oct 2004 Posts: 514

Guest

riversandlakes · Reporter Joined: 22 Jul 2005 Posts: 903 Location: Simei

Don't worry Eric, with the receipt you are empowered to get a properly fixed phone which is still under warranty.

if they lost it, i thin it's obvious what needs to be done. YOu stand your ground in the shop, to which you have all the right because of this crap, and demand an explanation now and then.

This happened in Kuala Lumpur.

My brother got his phone fixed, and 2months later, there was still dilly-dallying. i didn't know, so when he told me 2 months later, we marched to the shop and was directed from one shop to the next to the next to the next.
the final shop didn't have the name written on the receipt?!

well, the technician on duty was acting a good Hollywood wannabe-actor, searching within and outside of his drawers, on the table, etc. Got to give him some marks.
Couldn't find it, then he escalated to lady boss.

WE WERE GOING TO BE REDIRECTED TO ANOTHER SHOP, after which i said loudly, in Cantonese, "We are going to hold the shop with the name on this receipt responsible for our 6630."

2 days later my bro got his spanking 6630 back.
_________________
Goatboy will always cherish his former goatgirl.
But the world is full of fluffier ones.

dot dot dot · Manager Joined: 21 Oct 2004 Posts: 2309

Yep, I did have a receipt. I went down yesterday to Wheelock care center. At the reception desk a friendly girl looked at the receipt, searched in the computer and then decided I had already collected my phone...

Nope, I didnot... (I said neutral).

Another guy came, the two started discussing in Mandarin in front of me, directing at the screen in fron of them. I interrupted them and told them to not be so rude in changing to Mandarin and mumble right in front of me.

The guy told me that spare parts were not in yet, so it would take 'another week or so'.

That's where I exploded. I raised my voice and told them I would no longer accept this. Bring me the manager of the center I requested. 5 minutes later the manager explained to me that it was because spare parts were not in yet. So I told him that the least they could have done is to inform me properly. He defended himself that it would be impossible to do so for every customer. I told him better to change the name of Nokia Care Center in careless center in that case.

I told him to update me by this Friday personally on the status and if the phone would not be ready by end of next week, I want them to compensate me with a new phone. Probably because of the way I demanded it, he agreed.

When we left, my wife told me she never seen me this angry. I told her all they need to do to get me as angry as this time is to do exactly what they did.

On the way home I bought myself another phone, as a priciple I will no longer use Nokia, I changed to a Motorola V3 (as if that would help... Wink

).

Thanks all for sharing your experiences!

I will see if I get a repaired phone or a new phone next week...

Eric

sundaymorningstaple · Posted: Sun Sep 11, 2005 11:59 am Post subject:

beenhere10years

dot dot dot · Manager Joined: 21 Oct 2004 Posts: 2309

dot dot dot · Manager Joined: 21 Oct 2004 Posts: 2309

beenhere10years

riversandlakes · Reporter Joined: 22 Jul 2005 Posts: 903 Location: Simei

Double-gagger? Very Happy

Est_ · Posted: Tue Sep 20, 2005 4:19 pm Post subject:

Hmmm.. seems like 6260 does give quite a few problems Confused

I'm using a 6260 too and it's only less than 6 mths old and I had to send it to Nokia to get it fixed Mad

Something happened to the volume thingy, whenever I called others, they can hear my clearly but I couldn't hear a single thing Evil or Very Mad

But anyway, we brought my 6260 and the other less than a year nokia phone to the Service centre at parkway and got it back the next day. But it did an auto shut down twice though Confused

Hmm by the way, did any of you encounter having this little @ icon at the top of your phone? I called M1 regarding it and all I could get back from them was that they're investigating it with nokia and nothing can be done Surprised

_________________
~The best and most beautiful things in the world cannot be seen, nor touched... but are felt in the heart.~

dot dot dot · Manager Joined: 21 Oct 2004 Posts: 2309

yeah est,

I heard other bad stories about the 6260 as well.

Would you believe btw they didnot call back yet, so their promise to have it fixed by last weekend is an airbubble again. I was at Wheelock this Sunday, but just didnot want to pass by, as I probably would have vanadlised the whole careless center and a few csr's over there.

But now I am gonna have them keep their promise for giving me a brand new phone, for sure. This weekend is payback time, grrrr..... Mad

Eric

Est_ · Posted: Tue Sep 20, 2005 4:29 pm Post subject:

Sounds bad Confused

Hope they can give you an answer soon! Smile

Time for me to change my phone too...Hmm should I continue with Nokia?
Hrmm.... I kind of like the 6680 and 6681.. Anyone using these models now?
_________________
~The best and most beautiful things in the world cannot be seen, nor touched... but are felt in the heart.~

riversandlakes · Reporter Joined: 22 Jul 2005 Posts: 903 Location: Simei

6630! 6630! Very Happy

I'll probably get slammed for this, but 6260 is just one of Nokia's first attempts at clamshells...
It's Version 1.0 for you Crying or Very sad

_________________
Goatboy will always cherish his former goatgirl.
But the world is full of fluffier ones.

varun · Posted: Wed Sep 21, 2005 4:12 pm Post subject:

riversandlakes · Reporter Joined: 22 Jul 2005 Posts: 903 Location: Simei

what's a grey-market phone? one not sold by the authorized dealer?
_________________
Goatboy will always cherish his former goatgirl.
But the world is full of fluffier ones.

varun · Posted: Wed Sep 21, 2005 9:25 pm Post subject:

Something like that; typically anything that's "unofficially" imported, manufacturer warranty privileges may not apply, etc.

In my case, the Z1010 was bought from 3 in Australia - I paid S$ 400 instead of the then prevailing price in excess of S$ 750. So that's S$ 400 worth of regrets for me... Mad

riversandlakes · Reporter Joined: 22 Jul 2005 Posts: 903 Location: Simei

I see, in that case for Malaysia, I've heard that the grey-market phones are actually rejected phones from overseas giant carriers like Vodafone and O2.
_________________
Goatboy will always cherish his former goatgirl.
But the world is full of fluffier ones.

varun · Posted: Thu Sep 22, 2005 9:32 am Post subject:

So many variations of this, there's no one fixed meaning. In general: unofficial import, applicable duties (if any) typically not paid, no local warranty.

Cheers,

- V.

beenhere10years · Posted: Sun Oct 02, 2005 3:17 pm Post subject:

Its a curse really. I understand that now. I will die at the Nokia Care Centre -- years from now they'll find my petrified remains -- boney claw-like fingers clutching an ancient copy of Hello! with a cold Chai Latte at my feet.

Is there a worse place to spend time then the Nokia Care Center on a Monday morning?

Musn't grumble, its my daughter's phone a tomorrow is her birthday after all... Parenting is way, way. WAY more than I signed up for!
_________________
When you go in for a job interview, I think a good thing to ask is if they ever press charges.

-- jack handy

beenhere10years · Posted: Mon Oct 03, 2005 5:13 pm Post subject:

In and out of the Nokia Care Centre in 10 minutes today. A miracle! Only drawback was that the guy who helped me had on those creepy powder blue fake contact lenses. Took my breathe away for a minute...
_________________
When you go in for a job interview, I think a good thing to ask is if they ever press charges.

-- jack handy

blue_jeans · Newbie Joined: 11 Jul 2009 Posts: 1 Location: Singapore

Hi there,

I realized Nokia nowadays sucks, in terms of product and service.

First, I bought a E63 a week plus ago, everything worked fine. A week later, I did a software update at home, and that is where my nightmare starts.

The original applications in the phone all been wiped out, like the email I set up, MSN, windows live, even facebook, all of them are gone. The next day, I brought it to the service centre to request for a restore, they did another firmware flashed for me. Unfortunately, I didn't double check the phone, but only asked them, is everything fine? They said yes.

After I got home, tried to set it up with my email and so, then I realized all applications still missing. I made a call to their service centre, which directed me to Philippines, physically someone answered my call from Philippines. A lady office attended to me, and asked me some question, couldn't get it worked. She said she will get the technician to call me back in 2 hours time, of course, no calls from them after 3 hours. I made another call to the local number, which directed me to Philippines again. Another girl answered. I repeated my problem once again, still can't work.

I was quite pissed already, in the first place, if the update will wipe out everything, user should be prompted something like "user at their risk for the flashing, as might experience application lost", cos from what I understand about hardware update, it will only wipe out your data not the applications. I talked to their centre manager, besides saying sorry and sorry, she couldn't advise me anything else. And they also said will get someone to call me back on this issue and get it fixed, but few days already, I didn't receive any calls, neither email.

I am not sure if others experienced the same while doing the update, but for me, I am rather unhappy with the phone, the so-called online updates, and their service. All negative rating. If go on like this, I think they will lose their market shares soon.

jpatokal · Posted: Sat Jul 11, 2009 10:14 am Post subject:

bigfilsing · Reporter Joined: 04 Jan 2006 Posts: 569

radical but a solution never the less.

1/ Get your noki-eric-sam-Htc and bin it
2/ go to the gas station and buy an 80 dollar contractless phone.

If theres ever a problem simply repeat steps 1 & 2

The saving in time, frustation and general grief at the service centre is worth it.

Do i need push pop wizz bang email, internet on the go. Do i want email at my bed side. Do i want overseas clients ringing me at 4 am because i didn't respond to their email in a nano second.
Enough Mad

My current phone is a cheap piece of crap. But it always works and i love it

ksl · Director Joined: 19 Jul 2004 Posts: 3835 Location: UK

sco1984 · Newbie Joined: 17 Jul 2009 Posts: 11

Singapore Expats Forum Singapore Expat Forum and Message Board for Expats in Singapore & Expatriates Relocating to Singapore

Singapore Expats Forum
Singapore Expat Forum and Message Board for
Expats in Singapore & Expatriates Relocating to Singapore